SERVICE 1
AQUATECH OPERATIONS, SERVICE AND PARTS MANUAL
A Product of Hi-Vac Corporation
SERVICE
CUSTOMER SERVICE AND PARTS ORDERS:
Hi-Vac Corporation is committed to customer satisfaction. In addition to our Authorized Dealer network
throughout the world, we maintain a full stock of parts and accessories at our factory in Marietta, Ohio.
In the event you need parts or service, first call your nearest Authorized Dealer. Their name and number
should be shown on the unit information sheet located at the front of this manual.
To assure prompt delivery and processing of your parts orders, please have the following
information available, when you place your order:
1.
Type and serial numbers for the unit and chassis. This information is also located on the Identifi
-
cation Sheet.
2.
The part number(s) of the required items, along with the quantity desired.
3.
SHIPPING INSTRUCTIONS, whether your parts are to be shipped next day air, second day air,
truck, ocean freight, etc. When left unspecified, orders are shipped UPS, or truck freight if neces
-
sary due to weight restrictions. We must have your street address: we cannot ship to P.O. Box
numbers.
4.
When placing orders - FIRST: Contact your nearest Authorized Hi-Vac Dealer. If they are unable
to assist you, contact the Parts or Customer Service Departments at Hi-Vac:
Phone:
740-374-2306
Every effort is made to ship all in-stock parts on the same day the order is received, when the order is
placed before noon, Eastern Time. Orders received after noon are shipped the next business day.
SALES TERMS:
The descriptions and instructions included in this manual cover the standard design of the
equipment and any common deviations when possible. This manual does not cover all design details and
variations nor does it provide for every possible contingency which may be encountered.
When information cannot be found in this manual, contact your nearest Aquatech, Inc. Parts and
Service Center, or phone the Hi-Vac Service Department.
All specifications given have been calculated at sea level. All designs and specifications are
subject to change without notice.
No material returns will be accepted unless accompanied by our
Material Return Authorization
form
. A restocking charge of 20% applies to all Return Goods. Minimum billing of $100.00 applies to all
orders.
CLAIMS PROCEDURE
:
Warranty claims against the Company shall be made by the delivering dealer in accordance with
the terms set forth in the “Warranty Request Claim” policy statement as set forth at the latest effective
date.
All parts are supplied F.O.B. by the factory in Marietta, Ohio. No freight allowances are made. No
travel time allowances are made. The purchaser shall agree to these terms by virtue of acceptance of the
machine or purchased part.
REPLACEMENT PART WARRANTY:
Parts replaced during the warranty period will be warranted only during the term of the
original warranty. No extension of warranty is made by installation of the new part.
Replacement parts purchased after the warranty period will carry a thirty (30) day
warranty against defects in material or workmanship, or whatever warranty shall be offered and be
enforceable upon the original manufacturer, whichever is longer. Labor costs incurred to replace defective
parts are specifically excluded from this warranty.
The purchaser shall be responsible for payment of the replacement part until such time as the
original manufacturer shall offer warranty replacement to the Company, at which time credit will be issued
to the purchaser.
All such defective parts must be returned to the factory, freight
pre-paid, for evaluation and determination of warranty by the original manufacturer.
Requests for return
will be made at the discretion of the Company. No part shall have been previously
disassembled or tampered with in any way so as to void the manufacturer’s warranty.
The Company’s sole responsibility under these terms shall be the timely return of the defective
part to the original manufacturer for warranty consideration, and for such reasonable follow-up action as
may be necessary to expedite the claim. The original manufacturer’s decision shall be final and binding on
both purchaser and the Company.
