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www.hightechpet.com
High Tech Pet Products, Inc.
While opening, door stops rising
and all lights turn off or blink
Door panel goes up and down
without stopping
Very short range on both
sensors
Outside sensor good, but inside
sensor yields short or no range
Inside sensor good, but ouside
sensor yields short or no range
Manual button works, but in-
side and outside sensors yield
short or no range
Manual button works, but door
is not triggered by collar
Door goes up too slowly
Door sticks at top
Door sometimes opens by itself
Door does not open with
manual button or collar
Multiple collar failures
Range is difficult to adjust to
less than five or six feet
1) Replace power supply
2) Replace motor
1) Replace main wire harness
2) Replace main circuit board
1) Replace sensor cable
2) Replace main circuit board
1) Loosen mounting screws
slightly
2) Clean sliding door with soap
and water, then spray with
dry lubricant
3) Replace motor assembly
4) Replace main circuit board
1) Reduce range settings on
front panel
1) Replace main circuit board
1) Upgrade to MS-4 or MS-5
collar
1) Replace main circuit board
TROUBLESHOOTING GUIDE
PROBLEM SOLUTIONS
For each problem, start with 1st solution, then 2nd, etc., until solved.
