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Copyright © 2011-2019 by Highly Reliable Systems, Inc. All rights reserved.
Please Read This First
Important Quick Start Information for your High-Rely drive
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When using “High-Rely Classic” media trays the drive will not spin up until the key is turned
on. This is by design and prevents accidental media removal.
●
Please do NOT ATTEMPT TO REMOVE High-Rely classic media from their drive bays
without “unlocking” the drive with the key first! Forced removal of the drive will void your
warranty. The key has a mechanical interlock that blocks the drive from being removed.
This
note does not apply to MPac media, which is removed by simply flipping the metal locking tab
out or RAIDPac media which is removed by pushing the release tab and pulling.
●
We recommend telling all operating systems. to “safely remove” the drive prior to removing
drive to avoid removing drive during a write. If you are sure the drive is not being used, you
may skip this step at your own discretion.
●
The latest Service Packs are important! Microsoft has continued to Debug removable drives on
the Windows 2000, XP, 2003, Vista, Windows 7, 2008 and beyond. If you do not have the latest
service packs you may have problems. For example, XP machines without appropriate Service
Packs cannot properly recognize drives above 137GB. While it may appear to work, the drive
will corrupt data when it fills above that level. Windows XP and 2003 operating systems do not
recognize greater than 2TB drives or GPT partition tables. Read the manual or our web site for
more details.
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If you are swapping multiple trays in your removable device, you may have a drive letter
problem as you change your media. Sometimes Windows will assign drive letters randomly
which can cause your backup software to fail.
You can use the High-Rely Drive Manager
utility HRDM2.MSI to solve this problem
. To do this, install HRDM2 on the machine that the
High-Rely system will be connected to.
●
Larger hard drives are extremely sensitive to shock. Please handle all media with care when
transporting off-site or removing and use our padded carrying cases to avoid data loss. Best practice
removal is partially extracting the media, wait 20 seconds for it to spin down and then finish pulling
it out.
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Photos and screen shots in this manual may not reflect your exact product or operating system.
The information in this manual primarily documents Windows. Although our products are known
to work with Windows NT, Linux, Mac OS X and other operating systems, at this time, our tech
support can assist with Windows platforms only.