36
Troubleshooting – Hardware
If you face any hardware related issues involving the RocketStor 6414S enclosure, disk
drives or RAID controller, refer to the following sections for troubleshooting tips. For
all other problems, submit a support ticket at
www.highpoint-tech.com/websupport
.
Enclosure Mute Button
The mute button on the back will mute the alarm for enclosure related issues such as
enclosure FAN or TEMPERATURE failures. Failures associated with the RAID controller
will trigger the RAID card alarm, and cannot be muted with the enclosure mute button.
LED Activity
The following information tells you how to interpret LED activity seen on the enclosure
and disk trays.
Table 1. LED Status Information
LED Status
Interpretation
STABLE GREEN
Disk is detected and connection has
been made
Enclosure is properly powered