ID7000 Series Smart Code Reader User Manual
68
Chapter 12 FAQ (Frequently Asked Question)
12.1 Why there is no device listed after I run the client
software?
Reason
●
The device is powered off.
●
Network exception.
Solution
●
Check the device power connection (observe whether the indicator is solid blue or not) to make
sure the device is powered up normally.
●
Check the network connection to make sure that the device can be connected to the network
normally. PC port and the device are in the same network segment.
12.2 Why the image is very dark?
Reason
Insufficient brightness of supplement light due to the small distance between conveyer belts.
Solution
Increase the distance between conveyer belts. It is recommended to have the distance of 30 mm at
least.
12.3 Why the image quality is very poor during the live view?
Reason
●
The network may be Fast Ethernet.
●
Incorrect jumbo packet setting.
Solution
●
Confirm whether the network transmission speed is 1 Gbps and NIC is the gigabit NIC, etc.
●
Set jumbo packet value as 9 KB, or 9014 bytes.