Hill Phoenix UPL-NRG, Installation & Operation Handbook

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hank you for choosing Hill PHOENIX for your food merchandising needs.  This handbook contains important technical 

information and will assist you with the installation and operation of your new Hill PHOENIX display cases.  By closely fol-
lowing the instructions, you can expect peak performance; attractive fit and finish; and long case life. 

We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.).  Please feel 
free to contact our Marketing Services group at the toll-free number listed below. Thank you for choosing Hill PHOENIX, 
and we wish you the very best in outstanding food merchandising.

G

ENERAL

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NFORMATION

CASE DESCRIPTION

This manual specifically covers the UPL-NRG single-deck 
produce merchandiser.

STORE CONDITIONS

Hill PHOENIX cases are designed to operate in an air-con-
ditioned store that maintains a 75°F (24°C) store tempera-
ture and 55% (max) relative humidity (CRMA conditions).  
Case operation will be adversely affected by exposure to 
excessively high ambient temperatures and/or humidity.

REFRIGERATION SYSTEM OPERATION

Air-cooled condensing units require adequate ventilation 
for efficient performance.  Machine-room temperatures 
must be maintained at a minimum of 65°F in winter and a 
maximum of 95°F in summer.  Minimum condensing tem-
peratures should be no less than 70°F.

RECEIVING CASES

Examine fixtures carefully and in the event of shipping 
damage and/or shortages, please contact the Service 
Parts Department at the toll-free number listed below.

CASE DAMAGE

Claims for obvious damage must be 1) noted on either the 
freight bill or the express receipt and 2) signed by the carri-
er's agent; otherwise, the carrier may refuse the claim.  If 
damage becomes apparent after the equipment is 

HILL PHOENIX

1925 Ruffin Mill Rd.

Colonial Heights, VA 23834

Mon.-Fri. (8 a.m to 5 p.m EST)

Tel: 1-800-283-1109/Fax: 804-526-7450

Web site: www.hillphoenix.com

unpacked, retain all packing materials and submit a written 
request to the carrier for inspection within 14 days of 
receipt of the equipment.

LOST/MISSING ITEMS

Equipment has been carefully inspected to insure the high-
est level of quality.  Any claim for lost/missing items must 
be made to Hill PHOENIX within 48 hours of receipt of the 
equipment.

TECHNICAL SUPPORT

For technical questions regarding display cases, please 
contact our Case Division Customer Service Department at 
the toll-free number listed below.  For questions regarding 
our refrigeration systems or electrical distribution centers, 
please contact our Systems Division Customer Service 
Department at 1-770-388-0706.

CONTACTING THE FACTORY

If you need to contact Hill PHOENIX regarding a specific 
fixture, be certain that you have both the case model num-
ber and serial number (this information can be found on 
the serial plate, located on the upper top flue panel on the 
right-hand side).  When you have this information, call the 
toll-free number below and ask for a Service Parts 
Representative.

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