Hillphoenix VNRB, Installation & Operation Manual

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T

hank you for choosing Hillphoenix for your food merchandising needs. This handbook contains important technical infor-

mation and will assist you with the installation and operation of your new Hillphoenix specialty cases. By closely following 
the instructions, you can expect peak performance; attractive fit and finish; and long case life. 

We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel 
free to contact our Marketing Services group at the number listed below. Thank you for choosing Hillphoenix, and we wish 
you the very best in outstanding food merchandising.

CASE DESCRIPTION

This manual specifically covers the VNRB, VNRBS, VNRBH, 
VRB, and VRBH.

STORE CONDITIONS

Hillphoenix cases are designed to operate in an air-condi-
tioned store that maintains a 75°F (24°C) store temperature 
and 55% (max) relative humidity (ASHRAE conditions). Case 
operation will be adversely affected by exposure to excessively 
high ambient temperatures and/or humidity.

REFRIGERATION SYSTEM OPERATION

Air-cooled condensing units require adequate ventilation for 
ef

fi

 cient performance. Machine-room temperatures must be 

maintained at a minimum of 65°F in winter and a maximum 
of 95°F in summer. Minimum condensing tem-peratures 
should be no less than 70°F.

SHIPPING  CASES

Transportation companies assume all liability from the time a 
shipment is received by them until the time it is delivered to 
the consumer. Our liability ceases at the time of shipment.

RECEIVING CASES

Examine fixtures carefully and in the event of shipping dam-
age and/or shortages, please contact the Service Parts 
Department at the number listed below.

CASE DAMAGE

Claims for obvious damage must be 1) noted on either the 
freight bill or the express receipt and 2) signed by the carrier's 

agent; otherwise, the carrier may refuse the claim. If damage 
becomes apparent after the equipment is unpacked, retain all 
packing materials and submit a written request to the carrier 
for inspection within 14 days of receipt of the equipment.

Failure to follow this procedure will result in refusal by the 
carrier to honor any claims with a consequent loss to the 
consumer.

If a UPS shipment has been damaged, retain the damaged 
material, the carton and notify us at once. We will file a claim.

LOST/MISSING ITEMS

Equipment has been carefully inspected to insure the highest 
level of quality. Any claim for lost/missing items must be 
made to Hillphoenix within 48 hours of receipt of the equip-
ment. When making a claim please use the number listed 
below.

SERVICE & TECHNICAL SUPPORT

For service or technical questions regarding display cases, 
please contact our Case Division Customer Service 
Department at the toll free number listed below. For questions 
regarding our refrigeration systems or electrical distribution 
centers, please contact our Systems Division Customer 
Service Department at 1-770-388-0706.

CONTACTING THE FACTORY

If you need to contact Hillphoenix regarding a specific fixture, 
be certain that you have both the case model number and 
serial number (this information can be found on the data tag, 
located on the top-left interior of the case). When you have 
this information, call the toll-free number below and ask for a 
Service Parts Representative.

GENERAL INFORMATION

Hillphoenix 

1925 Ruffin Mill Rd

Colonial Heights, VA 23834

Mon.-Fri. (8 a.m. to 5 p.m.)

Tel: 1-800-283-1109/Fax: 804-526-7450

Website: www.hillphoenix.com