Page 28 of 37
Hills Home Hub Owner’s Manual
Telephone and Data
My phone, fax or telecommunications equipment isn’t working
Check your telephone equipment
•
Try unplugging equipment from the wall and then try again.
•
Try another wall socket (you may have accidentally used a data socket).
•
Try dialling and receiving calls from another room.
•
If phones don’t ring read the section “REN and RN – Ringer Equivalence Number”.
•
Try swapping with a phone from another room you know works.
•
If you have a second phone line, try dialling/receiving calls from that number.
Check your Hills Home Hub
•
Read the section “Security System Warning” on page 8.
•
Open the lid on your Hills Home Hub.
•
Check that all cables are firmly plugged in and that there are no loose wires.
•
If you have something connected to the Mode 3 Socket ( ) make sure that the
Mode 3 Switch ( ) is in the ON position.
•
The Disconnect Switch for the number of phone lines you have should be in the ON
position (most people have only one phone line, so the “LN1” switch should be on).
•
Check that patching is correct (more information on page 21).
Disconnect switches ( )
These switches allow you to disconnect your home’s telecommunications equipment from
the telecommunications provider to assist in isolating possible locations of faults.
•
Push the disconnect line switches ( ) to the OFF position.
•
Plug in a telephone into the left Line Test Point ( ) if you are having issues with line
1 (standard residential telephone line).
•
Try to make a telephone call and then try to receive a call (e.g. using a mobile
phone to dial your home number, or dial to/from line 2 if available).
•
If you can’t make and receive calls then the problem may be with the
telecommunications provider. Contact them for assistance.
•
If you can do both then the problem may be with your cabling or your equipment.
Contact your installer for assistance. Service fees may apply.
•
Restore the disconnect line switch(es) ( ) back to the ON position.
Troubleshooting - Telephone and Data