8
Symptoms
Countermeasures
I want to use both GENNECT Cross and Excel
Direct Input function of Z3210.
You cannot use at the same time. After deleting the
instrument from the Bluetooth setting of your
device, switch the HID function ON/OFF to use
each function. For details on how to switch the HID
function, please refer to the “Preparation” section of
this manual.
Attempting to pair the HID with PIN displayed via
GENNECT Cross connection screen (Instrument
Settings screen).
When the HID function is enabled, it will not work
properly when GENNECT Cross is started.
Please follow the steps below.
1. Close GENNECT Cross.
2. Delete the measuring instrument from the
Bluetooth settings of your device.
3. Disable the HID function of Z3210. For details,
please refer to the “Preparation” section of this
manual.
Cannot input with the software keyboard of the
connected device.
When the device is connected to the measuring
instrument by HID, the software keyboard may be
disabled depending on the device settings. If
necessary, turn off the connected measuring
instrument.
PIN is displayed when the instrument is turned on
for a device that has already been paired.
Turn the instrument off and on again.
“Connected” remains unchanged on Windows 10
ʼ
s
Bluetooth setting window.
Remove Bluetooth device on Windows 10 and try
pairing again.
“Paired” and “Connected” are displayed repeatedly
on Windows 10
ʼ
s Bluetooth list.
Remove Bluetooth device on Windows 10 and try
pairing again.
If you try to pair multiple measuring instruments with
an iOS device, the second unit and subsequent
units disappear from the list.
If you want to register multiple measuring
instruments subsequently, turn off and on the iOS
device
ʼ
s Bluetooth connectivity for each measuring
instrument and register.
Uppercase and lowercase letters in units are
reversed.
Unlock CAPS.
The input in Excel is late. There are lack characters. In Excel, calculations and other operations are
performed when moving cells, which may slow
down the operation in some devices. If this
happens, it is a good idea to input everything into a
Tab-enabled Notepad (Windows 10) and copy and
paste it into Excel.
HIOKI Z3210A962-02
