Hisense 40H4C1, Quick Start Manual

19

Quick problem-solving tips (continued)

SOUND OR PICTURE ISSUES

POSSIBLE SOLUTIONS

Your sound or picture is blurry or 
cuts out

• If you are using an external antenna, check the connections for a snug and tight fit.
• Adjust or reposition the antenna placement.

You see horizontal/vertical 
stripes on the picture, or it is 
shaking

• Turn off and/or remove any electrical appliance that may be nearby the TV panel.
• Insert the TV power cord into another electrical outlet.

CONNECTIVITY ISSUES

POSSIBLE SOLUTIONS

You cannot connect to your 
wireless network

• Make sure you have selected the correct wireless network name on the 

Choose Wireless  

Network

 screen.

• Make sure that you entered the correct wireless password for your network (passwords are  

case sensitive).

• If you have turned off SSID broadcasting on your wireless router, add your network by selecting  

Add Private Network

 from the 

Select Wireless Network

 screen.

• To check if it is a password problem, temporarily disable security on the wireless router.
• If you are not getting 3 or more signal strength bars above the wireless network icon, adjust the position of 

the TV (if possible) or the wireless router. Even a few inches in one direction or  
another may help.

REMOTE CONTROL ISSUES

POSSIBLE SOLUTIONS

Your remote control is not 
responding to button presses

• Check that the TV is still on.
• Check that the batteries are good and are inserted properly.
• Check that there are no obstacles between the remote control and the front of the TV.
• Try moving closer to the TV. If the LED on the TV flashes when you press any of the buttons on the remote 

control, the issue is not with the remote control.