Hisense H5 series, Quick Start Manual

15

QUICK PROBLEM-SOLVING TIPS

When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below. If 

the problem is still not resolved, then refer to our contact information on page 2.

ISSUES

POSSIBLE SOLUTIONS

There is no sound or picture 

from the TV

• Check to see if the power cord is plugged into a power outlet.
• Press the 

 Power button

 on the remote control to activate the unit from 'Standby' mode.

• Check to see if the LED light is on or not. If it is, then the TV is receiving power.

I have connected an external 

source to my TV and do not 

see a picture and/or hear any 

sound

• Check for the correct output connection on the external source and for the correct input connection 

on the TV.

• Make sure you have made the correct selection for the input mode for the incoming signal.

When I turn on my TV, there 

is a delay for a few seconds 

before the picture appears. Is 

this normal?

• Yes, this is normal. The TV is initializing and searching for previous setting information.

The picture is normal but there 

is no sound

• Check the volume settings.
• Check if 'Mute' mode is set to 

On

.

Sound but no picture or black 

and white picture

• If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
• Check that the Color is set to 50 or higher. 
• Try different TV channels.

The sound and/or picture is 

distorted or appears wavy

• An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it 

farther away from the TV.

• Insert the power plug of the TV set into another power outlet.

The sound and picture is blurry 

or cuts out

• If using an external antenna, check the direction, position and connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.

A horizontal or vertical stripe 

appears on the picture and/or 

the picture is shaking

• Check to see if there is an appliance or electric tool nearby that is causing interference.