Hisense HAWC12D, User Manual

HISENSE WARRANTY

TERMS AND CONDITIONS 

1. HISENSE Australia will provide parts and labour to you the Customer 

as set out herein. 

2. Nothing in the warranty, limits any rights you may have under the trade 

practices act or any other Commonwealth or State Legislation. Such 
rights cannot be changed by the conditions in this warranty. Subject to 
the conditions below this appliance is warranted by Hisense and/or its 
Agents to be free from defects in materials and workmanship for a 
period of 60 months from the date of purchase (the “Warranty period”) 

3. This warranty: - 

a. covers products purchased as NEW, manufactured for use in 

Mainland Australia and Tasmania; 

b. is only applicable when installed by a licensed and qualified 

installation contractor 

c. commences from the date of purchase as listed on the Customers 

invoice;

d. provides for the labour and replacement parts necessary to maintain 

your product in good operating condition as specified in this warranty 
however, if repair is needed because of product failure during normal 
usage, Hisense has the option to repair or replace the defective 
product or part of the product with a product or part of the product of 
like kind and quality and a replacement part may be new or 
reconditioned of like kind and quality and may cost less than the 
original product purchased and no charges or refunds will be made 
based on the replacement product cost difference; 

e. applies only to the original purchaser and cannot be transferred; 

f. is only applicable when your appliance is used in a domestic 

environment;

g. covers products for commercial purposes for a period of 12 months 

from the date of purchase. 

4. Product Identification 

a. Hisense reserves the right to reject claims for any services or work 

where the Customer requesting such work or services from Hisense 
and/or its agents cannot produce for verification the serial number 
and the proof of purchase as per original purchase invoice.

b. The warranty will be voided if any Serial Number sticker provided to 

be placed on the equipment is damaged, modified or removed.   

c. In the event that a request for repair is made against a warranty 

where the Serial Number sticker is not attached to the product or the 
customer cannot produce for verification the original invoice, the 
repairer will not affect any repairs on the product and the Customer 
will be charged a service call-out fee. 

5. What is covered by this warranty 

a. The equipment is covered for faulty workmanship on parts that have 

failed under normal use which are contained within the product. 

b. Hisense and/or its Agents will decide if there are any defects in the 

material and/or workmanship 

c. This warranty is only applicable for repairs on declared equipment 

carried out within Mainland Australia and Tasmania 

6. What is not Covered by this warranty (excluded):- 

a. Loss or damage occasioned by: 

i.  Accidental removal of the plug from the power point, failure to 

plug in the product to a properly connected power supply or 
failure to switch on the power point; 

ii.  Switching off the power supply or power supply outages; 

iii.  The introduction of abnormal heat loads to the product; 

iv.  Failure to observe the operating and installation instructions 

supplied with the product; and 

b. any damage or failure: 

i.  of equipment due to the product being inadequately serviced to 

manufacturer’s recommendations; 

ii.  resulting from environmental conditions including and not 

limited to dirt, dust, rodents, insects, rust, corrosion, salt built-
up, of any part of the product including its parts; or 

iii.  resulting from excessive use “fair wear and tear”; 

iv.  resulting from poor installation including and not limited to 

positioning and externally fitted equipment such as plumbing 
and drainage, cabling, antennae or due to Incompatibility of 
connected equipment; 

v.  to the product caused by overheating as a result of siting or 

positioning of the equipment, where there is not provision for 
adequate ventilation or a dust free environment; 

vi.  caused if your appliance has been dismantled, repaired or 

serviced by any person other than someone authorised by 
Hisense;

vii.  to a product or components, caused by power surges or spikes, 

including and not limited to, mains power and 
telecommunications connections, or to other unspecified 
sources, incorrect power current, voltage fluctuation, amperage 
fluctuation, rust or corrosion; 

viii.  due to a dropped product; collision with another object, use 

of which is not designed, negligence, accident or deliberate 
misuse, theft, abuse, vandalism, flood, fire, earthquake, 
electrical storms or any other act of God or any war related 
events;

c. costs of attendance and testing where no mechanical or electrical 

failure is identified; 

d. initial setup and installation of the product; 

e. 

Normal maintenance costs and costs incurred through the 
installation of items listed as requiring periodic replacement;

f.  products with removed or altered serial numbers;  

g. consumables such as but not limited to bulbs/globes, batteries, 

remote controls; 

h. removal and reinstallation of an internal component not performed 

by a factory authorised service centre;  

i.  cosmetic or structural items;  

j. Any failures due to the interference from or to other products 

and/or sources; 

7. 

The Warranty Ceases if: - 

a. The product ceases to carry the original manufacturer’s serial 

number or is sold at an auction; 

b. The product is rented; 

c. Damage to the product has occurred as listed in point 6b. 

8.  Neither Hisense nor its representatives provide loan equipment 

under the terms of this warranty. 

9. 

Any unauthorised access to the internal hardware of the product will 
void this warranty. 

10.  Replacement items are “Like for like” and is not “new for old” and 

does not indicate in any way that a faulty product will be replaced 
with a new part or unit. 

11.  If you reside outside of the service coverage area of your nearest 

authorised service agent, this warranty does not cover the costs of 
transportation or travel expenses to and from your home. 

12.  Hisense accepts no liability for items that are lost, damaged, or 

stolen as a result of freight, transport or storage. If you are required 
to transport the appliance to an authorised service centre, you must 
ensure that it is securely packed and insured.  

13.  On Public Holidays or other periods when regular business and 

wholesale operations are temporarily ceased, repairer availability 
and warranty response times may extend beyond the standard 
response times due to the availability of repairers and parts. 

14.  Any repair performed on a product under the warranty where no fault 

can be found, or the item is deemed by Hisense, or an authorised 
Hisense agent, to be not faulty under this warranty, or the repair or 
fault is not covered under the warranty, a No Fault Found fee is 
payable by the warranty holder of a minimum of $125 inc GST.  

15.  Any repairs or services required that are outside of the terms and 

conditions of the warranty can be carried out at the request of the 
customer or due to site attendance were fault is not covered under 
warranty as the product not been installed or setup correctly; a credit 
card may be required prior to the commencement of such services.