Hisense HQD20 Series, Use & Care Manual

14

Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Refrigerator is Not Operating

PROBLEM

POSSIBLE CAUSE(S)

SOLUTION

Refrigerator does not 

run

Refrigerator is unplugged.

Plug refrigerator into a grounded 3 prong 

outlet.

Breaker is tripped or turned off, 

or fuse is blown.

Reset/Turn on breaker or replace fuse.

Refrigerator is in defrost mode.

Wait for defrost cycle to end and cooling 

system to restart.

Refrigerator 

compressor runs 

frequently or for long 

periods of time

NOTE: 

This 

refrigerator is 

designed to run for 

longer periods of time 

at a lower energy 

usage.

Refrigerator is first plugged in.

This is normal. Allow 24 hours for the 

refrigerator to cool down.

Warm or large amounts of food 

added.

This is normal.

Door is left open, or refrigerator 

is not level. 

Check that an item is not preventing door 

from closing. Level the refrigerator. See 

“Level Refrigerator.” 

Hot weather or frequent 

openings

This is normal.

Temperature control set to 

coldest setting.

Adjust temperature to a warmer setting.

Refrigerator has an 

odor

Food is not sealed or packaged 

properly.

Reseal packaging. Place an opened box of 

baking soda in the refrigerator, replace every 

3 months.

Interior needs to be cleaned.

Clean the interior. See “Cleaning.”

Food stored too long.

Dispose of spoiled food. 

Light does not come 

on

Refrigerator is unplugged.

Plug refrigerator into a grounded 3 prong 

outlet.

LED light is burned out.

Contact a qualified technician to replace the 

burned out LED. 

Doors do not close 

properly

Refrigerator is not level.

See “Level Refrigerator.”

Something is obstructing door 

closure.

Check for and remove obstructions.

Vibration or rattling

Refrigerator is not resting firmly 

on floor.

See “Level Refrigerator.”

Normal Sounds

It sounds like water is flowing 

from the refrigerator.

Refrigerant flowing in the lines will make this 

sound when the compressor starts and stops. 

The refrigerator has an automatic defrosting 

system. The defrosted water will make this 

sound. 

Humming or buzzing sounds

The compressor and fans used for cold 

air circulation can make this sound. If the 

refrigerator is not level, the sound will be 

louder. 

Cracking or clicking sounds

The interior parts will make this sound as 

they contract and expand in response to 

temperature changes. 

Popping noise

May occur during automatic defrosting.