Hisense RF697N4ZS1, User'S Operation Manual

14 

Hisense Refrigerator 

you purchased the product. 
Problem 

Possible cause & Solution 
Check whether the power cord is plugged into the power outlet properly. 
Check the fuse or circuit of your power supply, replace if necessary. 
The ambient temperature is too low. Try setting the chamber temperature 
to a colder level to solve this problem. 

Appliance is not working 
correctly 

It is normal that the freezer is not operating during the automatic defrost 
cycle, or for a short time after the appliance is switched on to protect the 
compressor. 
The interior may need to be cleaned 

Odours from the 
compartments 

Some food, containers or wrapping cause odours. 
The sounds below are quite normal: 

y

Compressor running noises. 

y

Air movement noise from the small fan motor in the freezer 

compartment or other compartments. 

y

Gurgling sound similar to water boiling. 

y

Popping noise during automatic defrosting. 

y

Clicking noise before the compressor starts. 

Noise from the appliance 

Other unusual noises are due to the reasons below and may need you to 
check and take action: 
The cabinet is not level. 
The back of appliance touches the wall. 
Bottles or containers fallen or rolling. 

The motor runs continuously 

It is normal to frequently hear the sound of the motor, it will need to run 
more when in following circumstances: 

y

 Temperature setting is set colder than necessary 

y

 Large quantity of warm food has recently been stored within the 

appliance. 

y

The temperature outside the appliance is too high. 

y

Doors are kept open too long or too often. 

y

After your installing the appliance or it has been switched off for a long 

time. 

A layer of frost occurs in the 
compartment 

Check that the air outlets are not blocked by food and ensure food is 

placed within the appliance to allow sufficient ventilation. Ensure that 

door is fully closed. To remove the frost, please refer to cleaning and care 

chapter. 

Temperature inside is too 
warm 

You may have left the doors open too long or too frequently; or the doors 
are kept open by some obstacle; or the appliance is located with 
insufficient clearance at the sides, back and top   

Temperature inside is too 
cold 

Increase the temperature by following the “Display controls” chapter. 

Doors can’t be closed easily 

Check whether the top of the refrigerator is tilted back by 10-15mm to 
allow the doors to self close, or if something inside is preventing the 
doors from closing.