Hitachi 4000, Hardware Reference Manual

Page 1: ...Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference Release 13 4 MK 92HNAS030 14 March 2018 ...

Page 2: ...cal privacy laws or otherwise from authorized employees and other individuals and 2 Verifying that your data continues to be held retrieved deleted or otherwise processed in accordance with relevant laws Notice on Export Controls The technical data and technology inherent in this Document may be subject to U S export control laws including the U S Export Administration Act and its associated regul...

Page 3: ...recautions 19 Data protection precautions 20 Chapter 3 Mandatory regulations 22 International standards 22 Federal Communications Commission FCC 23 European Union EU Statement 23 Canadian Department of Communication Compliance Statement 24 Avis de conformité aux normes du ministère des Communications du Canada 24 Radio Protection for Germany 24 Food and Drug Administration FDA 24 Chinese RoHS Comp...

Page 4: ...ls 4060 4080 and 4100 48 Rear panel server LED and button locations 50 Rear panel LED state descriptions 50 10 Gigabit Ethernet cluster interconnect ports 52 10 Gigabit Ethernet cluster interconnect ports 53 Server rear panel all models 54 Power button PWR 54 Reset button RST 55 Fibre channel storage ports 55 10 Gigabit Ethernet customer data network ports 56 Power supply units 57 Ethernet managem...

Page 5: ...ting a final diagnostic 73 Recovering or replacing a hard disk 74 Recovering a hard disk drive 75 Replacing a hard disk drive 75 Replacing a power supply unit 77 Chapter 6 Rebooting shutting down and powering off 80 Rebooting or shutting down a server 80 Rebooting or shutting down a cluster 81 Restarting an unresponsive server 82 Powering down the server for shipment or storage 84 Powering on the ...

Page 6: ...nfiguration 107 Replacing a node within a cluster 109 Capturing information from the existing node 110 Preparing the new node 110 Preparing the old node for removal 111 Installing the new node 112 Finalizing and verifying the server configuration 112 Replacing all servers within a cluster 115 Obtaining backups diagnostics firmware levels and license keys 115 Shutting down the servers you are repla...

Page 7: ... date information about the system including new feature summaries upgrade instructions and fixed and known defects Command Line References The Command Line Reference provides information on the commands used to manage your system and includes relevant information on the operation of your hardware and software Depending on the model of your server or cluster node refer to the Command Line Referenc...

Page 8: ...ormation about the Data Migrator feature including how to set up migration policies and schedules Storage Subsystem Administration Guide MK 92HNAS012 Provides information about managing the supported storage subsystems RAID arrays attached to the server cluster Includes information about tiered storage storage pools system drives SDs SD groups and other storage device related configuration and man...

Page 9: ...uplication Best Practice MK 92HNAS031 This document provides best practices and guidelines for using deduplication Hitachi NAS Platform Best Practices for Tiered File Systems MK 92HNAS038 This document describes the Hitachi NAS Platform feature that automatically and intelligently separates data and metadata onto different Tiers of storage called Tiered File Systems TFS Hitachi NAS Platform Data M...

Page 10: ...nce on Hitachi Virtual Infrastructure Integrator for the HNAS platform Hitachi NAS Platform Replication Best Practices Guide MK 92HNAS070 This document details the best practices for configuring and using HNAS Replication and related features Hitachi Virtual SMU Administration Guide MK 92HNAS074 This guide provides information about how to install and configure a virtual System Management Unit SMU...

Page 11: ...munity hitachivantara com register and complete your profile Comments Please send us your comments on this document to doc comments hitachivantara com Include the document title and number including the revision level for example 07 and refer to specific sections and paragraphs whenever possible All comments become the property of Hitachi Vantara Corporation Thank you Comments Hitachi NAS Platform...

Page 12: ...achi NAS Platform 4040 Hitachi NAS Platform 4060 Hitachi NAS Platform 4080 Hitachi NAS Platform 4100 Hitachi Unified Storage File Module all models Hitachi Virtual Storage Platform G1000 Server Series Server Model Current Offerings Discontinued but still supported 4000 4040 4060 4080 and 4100 VSP G200 VSP G400 VSP G600 VSP G800 VSP G1000 VSP G1500 VSP F400 VSP F600 VSP F800 HUS VM HUS 110 HUS 130 ...

Page 13: ...put is shown in nonbold fixed space font and Brackets enclose optional portions of a command or directive line Ellipses indicate that a preceding element can be repeated GUI element This font denotes the names of graphical user interface GUI elements such as windows screens dialog boxes menus toolbars icons buttons boxes fields and lists The following types of messages are used throughout this man...

Page 14: ...srüstung hin Sie sollten erst dann fortfahren wenn Sie die durch dieses Wort gekennzeichneten Informationen gelesen und verstanden haben WARNUNG Mit einer Warnung wird auf mögliche Gefahren für Ihre persönliche Sicherheit verwiesen Antes de comenzar ESPAÑOL Los siguientes iconos se utilizan a lo largo de la guía con fines de seguridad Se le aconseja leer y entender en su totalidad cualquier proced...

Page 15: ...olumità personale Vóór u aan de slag gaat NEDERLANDS De volgende pictogrammen worden in de hele handleiding gebruikt in het belang van de veiligheid We raden u aan alle procedure informatie die door deze pictogrammen wordt gemarkeerd aandachtig te lezen en ervoor te zorgen dat u de betreffende procedure goed begrijpt vóór u verder gaat VOORZICHTIG Voorzichtig geeft aan dat er risico op schade aan ...

Page 16: ...VAARA Vaara varoittaa henkilövahingon mahdollisuudesta Innan du startar SVENSKA Följande ikoner används i hela handboken för att markera säkerhetsaspekter Läs igenom handboken ordentligt så att du förstår steg som har markerats med dessa ikoner innan du fortsätter Obs Obs anger vad du ska observera FÖRSIKT Försikt anger vad som kan leda till data eller utrustningsskador Fortsätt inte till nästa av...

Page 17: ...fety and handling precautions To ensure your safety and the safe handling and correct operation of the equipment follow all of the safety precautions and instructions Caution Observe safe lifting practices Each server or each storage array can weigh 57 lb 26 kg or more At least two people are required to handle and position a server in a rack Caution There is a risk that a cabinet could fall over ...

Page 18: ...our configuration 4 The System Management Unit SMU if used in your configuration should be placed directly below the FC switches 5 The first storage enclosure should be positioned at the bottom of the storage cabinet Additional enclosures are then placed above existing enclosures going towards the top of the system cabinet 6 Once the bottom half of the storage cabinet has been filled the top half ...

Page 19: ...e power cord Check the grounding of an enclosure before applying power Only operate the equipment from nominal mains input voltages in the range 100 240Vac 6A max 50 60Hz Caution Turn off all power supplies or remove all power cords before undertaking servicing of the system Unplug a system component if it needs to be moved or if it is damaged Note For additional data protection Hitachi recommends...

Page 20: ...losure contains multiple removable hard disk drive HDD modules These units are fragile Handle them with care and keep them away from strong magnetic fields All supplied plug in modules and blanking plates must be in place to complete the internal circuitry and enable air to flow correctly around an enclosure Using the system for more than a few minutes with modules or blanking plates missing can c...

Page 21: ...current storage systems To ensure proper operation of the server and the storage subsystems use only the approved replacement parts for each system See Hitachi Vantara Support Connect for technical details about replacement parts Maintain backup routines Do not abandon backup routines No system is completely foolproof Data protection precautions Chapter 2 Safety information Hitachi NAS Platform an...

Page 22: ... America UL60950 1 2nd edition CAN CSA C22 2 No 60950 1 07 2nd edition EMC USA FCC Part 15 Subpart B class A Canada ICES 003 Issue No 4 class A EU EN55022 class A EN61000 3 2 EN61000 3 3 EN55024 Australia New Zealand C Tick AS NZS CISPR22 class A South Korea KCC class A Japan VCCI class A Certification for the following approvals marks have been granted European Union CE mark including RoHS2 and W...

Page 23: ...he FCC Rules Operation is subject to the following two conditions 1 The device can not cause harmful interference 2 The device must accept any interference received including interference that might cause undesired operation European Union EU Statement This product conforms to the protection requirements of the following EU Council Directives 89 336 EEC Electromagnetic Compatibility Directive 73 2...

Page 24: ...es les exigences du Règlement sur le matériel brouilleur du Canada Radio Protection for Germany Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse A Food and Drug Administration FDA The product complies with FDA 21 CFR 1040 10 and 1040 11 regulations which govern the safe use of lasers Chinese RoHS Compliance Statement Canadian Department of Communication Compliance Statement Chapter 3 Manda...

Page 25: ...South Africa ICASA TA 2016 211 Approved South Africa ICASA Chapter 3 Mandatory regulations Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 25 ...

Page 26: ...iguration of a cluster configuration see the Hitachi NAS Platform and Hitachi Unified Storage File Module System Installation Guide The Hitachi NAS Platform server chassis consists of A removable fascia MMB Mercury Motherboard MFB Mercury FPGA Board Two hot swappable fan assemblies Dual power supplies NVRAM backup battery pack Dual 2 5 inch disk drives System components The system contains many co...

Page 27: ... enclosures The maximum number of storage enclosures in a rack depends on the model of storage enclosures being installed Refer to the Storage Subsystem Administration Guide for more information on supported storage subsystems Fibre Channel FC switches The server supports FC switches that connect multiple servers and storage subsystems See Hitachi Vantara Support Connect for information about whic...

Page 28: ...on about the 10 GbE switches that have been qualified for use with the server and to find out about the availability of those switches Hitachi Vantara requires dual 10 GbE switches for redundancy In a dual switch configuration if one switch fails the cluster nodes remain connected through the second switch Server components The Series 4000 server comes in four models Hitachi NAS Platform 4040 Hita...

Page 29: ...without shutting down the server Field replaceable units FRUs include power supplies an NVRAM backup battery pack fan assemblies and disk drives Server specifications The following specifications are for the server Except for the power and cooling values these specifications do not reflect differences among models they are the maximum for all server models For more detailed specifications of a par...

Page 30: ...hour 853 938 Max thermal BTU per hour 1057 1194 Max power usage 310W 350W Other thermal Temperature range operational 10 to 35 C 50 to 95 F Maximum rate of temperature change per hour operational 10 C 18 F Temperature range storage 10 to 45 C 14 to 113 F Maximum rate of temperature change per hour storage 15 C 27 F Temperature range transit 20 to 60 C 4 to 140 F Maximum rate of temperature change ...

Page 31: ...7 3 95 139 32 Fan failure or over temperature 1 3 2 47 87 07 0 99 1 97 69 66 Normal operation Figure 1 Airflow performance curves Item Description 1 Performance curves pulse width modulation PWM 100 2 Static pressure Pa 3 Airflow m3 minute Server specifications Chapter 4 Hitachi NAS Platform server components Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 31 ...

Page 32: ...front and the rear of the server These openings are designed to allow airflow which prevents the server from overheating Note At least four inches of clearance must be present at the rear of the server rack so that airflow is unrestricted Caution Do not place the server in a built in installation unless proper ventilation is provided Do not operate the server in a cabinet whose internal ambient te...

Page 33: ...onents on the server chassis are visible Figure 4 Server model 4040 front panel components bezel removed Figure 5 Server models 4060 4080 4100 front panel components bezel removed Server front panel Chapter 4 Hitachi NAS Platform server components Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 33 ...

Page 34: ...11 Fan 1 status LED 12 Fan 2 status LED LED status indicators The LEDs light emitting diodes on the front of the chassis indicate the overall status of the server as well as the status of some of the individual components The NVRAM backup battery pack each of the hard disk drives and each of the fan assemblies has a status LED LED status indicators Chapter 4 Hitachi NAS Platform server components ...

Page 35: ... disk drive A status LED 2 Hard disk drive B status LED 3 NVRAM battery backup pack status LED 4 Fan 1 status LED 5 Fan 2 status LED 6 Power status LED 7 Server status LED LED status indicators Chapter 4 Hitachi NAS Platform server components Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 35 ...

Page 36: ...second The server is rebooting Off The server is not powered up Table 4 Server status LED amber LEDs Meaning Amber Critical failure and the server is not operational Slow flash once every three seconds System shutdown has failed Flashes once every three seconds Medium flash once every 8 seconds The server needs attention and a non critical failure has been detected for example a fan or power suppl...

Page 37: ...Replace the fan as soon as possible Off Normal operation Table 7 Hard disk activity and status LEDs LEDs Meaning Blue If this LED is on and blue the disk is operating normally and no problems have been detected If the LED is flashing blue it indicates disk activity If the LED is on but not flashing there is currently no disk activity Red If this LED is on immediately after installing a new hard di...

Page 38: ...fe A timer starts when a server is booted for the first time and the timer is manually restarted when a replacement batter pack is installed After two years of operation a log warning event is issued to warn the user that the battery pack should be replaced The battery pack is periodically tested to ensure it is operational A fully charged battery pack maintains the NVRAM contents for approximatel...

Page 39: ...ed the full 72 hours of NVRAM content protection cannot be guaranteed The actual amount of time that the NVRAM content is protected depends on the charge level of the battery pack A battery pack may become fully discharged because of improper shutdown a power outage that lasts longer than 72 hours or if a server is left unpowered for a long period of time If the battery pack is fully discharged Th...

Page 40: ...ered down for too long without following the proper shutdown procedure Note If the batteries become fully discharged or the system is to be powered down for an extended period see Powering down the server for shipment or storage on page 84 Contact customer support for information about recharging batteries To replace the NVRAM battery backup pack see Replacing the NVRAM backup battery pack on page...

Page 41: ...uration data stored If this LED is on during the course of normal operation not after installing a new hard disk either the disk has failed or the server s RAID configuration has been degraded Fans The server features dual hot swappable fan assemblies The fans provide for front to back airflow to be consistent with other storage system components The server s cooling airflow enables the system to ...

Page 42: ...nd mate electrical connector no tools are required to remove or install a fan assembly Two fan status LEDs provide fan status information These LEDs are located behind the bezel on the right side of the chassis Figure 12 Fan and fan status LED locations model 4040 Figure 13 Fan and fan status LED locations models 4060 4080 and 4100 Item Description 1 Fan 1 left 2 Fan 2 right 3 Fan 1 status LED 4 F...

Page 43: ...Server rear panel components for model HNAS 4040 Note Except for the ports and connectors described in the following none of the other ports or connectors should be used without guidance from technical support Item Connectivity Quantit y Description 1 Clustering ports 10 GbE 2 For cluster management and heartbeat connect to Two way configuration Connect to corresponding cluster server ports left p...

Page 44: ...B 8 I O ports 2 Keyboard purple and mouse green ports Reserved for Customer Service Engineer access only 9 I O ports 2 USB port Reserved for Customer Service Engineer access only 10 RS 232 1 Management interface Reserved for Customer Service Engineer access only 11 Video port 1 Video management interface port Reserved for Customer Service Engineer access only 12 ETH0 1000baseT Ethernet gray logo 1...

Page 45: ...ports are used to connect the server or cluster node to the customer s data network also called the public network and these ports may be aggregated into a single logical port refer to the Network Administration Guide for more information on creating aggregations GE ports operate at speeds of up to one 1 gigabit per second and require the use of a standard RJ45 cable connector The GE Customer Ethe...

Page 46: ...by battery backup power The way an LED flashes provides further information about what is currently occurring NVRAM Status LED Green Amber Table 11 NVRAM status LED green amber State Meaning Green solid Normal operation Green flashing NVRAM contents are protected by battery power Amber solid Battery pack is faulty or not fitted Off Disabled or NVRAM battery power exhausted Table 12 Power Status LE...

Page 47: ...n on the private management network These ports are used by the server and other devices such as an external SMU and other cluster nodes to form the private management network There are no internal connections to the server from these ports instead when joining a server to the private management network you must connect from one of these ports to the management interface port on the server The 10 ...

Page 48: ...s ports connectors switches and LEDs Note Except for the ports and connectors described in the following figures none of the other ports or connectors should be used without guidance from Hitachi Vantara Support Connect Figure 18 Server rear panel components for models HNAS 4060 HNAS 4080 and HNAS 4100 Server rear panel models 4060 4080 and 4100 Chapter 4 Hitachi NAS Platform server components Hit...

Page 49: ...es for mounting the power supply cable retention clasps 8 Power supply units PSU 1 PSU 2 2 Connect to the rack s Fault group PSU 1 to Fault group A PSU 2 to Fault group B 9 I O ports Keyboard purple and mouse green ports Reserved for Customer Service Engineer access only 10 I O ports 2 USB port Reserved for Customer Service Engineer access only 11 IPMI port 1 Can be used for Remote Management For ...

Page 50: ...ver Figure 19 Rear panel server LEDs and buttons Item Meaning 1 NVRAM battery backup status LED 2 Power status symbol and LED 3 Server status LED 4 Reset button 5 Power button Rear panel LED state descriptions The NVRAM power and server status LEDs indicate whether the server is powered its operational state and whether the NVRAM is currently being protected by battery backup power The way an LED ...

Page 51: ...ash once every 8 seconds The server is available to host file services but is not currently doing so Also if no EVS is configured or all EVSs are running on the other node in a cluster Fast flash five flashes per second The server is rebooting Off The server is not powered up Table 16 Server status LED amber LEDs Meaning Amber Critical failure and the server is not operational Slow flash once ever...

Page 52: ... not use the 10 GbE cluster interconnect ports to connect to the customer data network also known as the public data network For HNAS 4060 4080 and 4100 models the 10 GbE SFP transceiver modules are removable and interchangeable Note When removed the 10 GbE and 8 GB Fibre Channel FC SFP storage modules are indistinguishable from one another except for their part numbers The part number is located ...

Page 53: ...60 4080 and 4100 models use an enhanced small form factor pluggable SFP optical connector Do not use the 10 GbE cluster interconnect ports to connect to the customer data network also known as the public data network For HNAS 4060 4080 and 4100 models the 10 GbE SFP transceiver modules are removable and interchangeable Note When removed the 10 GbE and 8 GB Fibre Channel FC SFP storage modules are ...

Page 54: ...ormal circumstances the power button is rarely used However the power button can be used to restore power to the system when the server is in a standby power state When power cables are connected to the PSUs the server normally powers up immediately If after 10 seconds the LEDs on the power supplies are lit but the Power Status LED is not lit press the PWR button to restore power to the system Ope...

Page 55: ...r is non responsive see Restarting an unresponsive server on page 82 Do not pull the power cord Pulling the power cord does not produce a dump Fibre channel storage ports The Fibre Channel FC storage ports allow you to connect the server with other FC devices such as storage subsystems FC ports operate at speeds of two to eight 8 gigabits per second FC ports use an enhanced small form factor plugg...

Page 56: ...ransceiver module considerations The SFP modules can be removed from the chassis The 10 GbE SFP cluster interconnect modules are interchangeable with each other and with the 10 GbE SFP network modules Note When removed the 10 GbE and 8 GB Fibre Channel FC SFP storage modules are indistinguishable from one another except for their serial numbers The serial number is located on the side of the modul...

Page 57: ...e operational status of the power supply modules so that the management interfaces can indicate the physical location of the failed PSU LED indicators provide PSU status information for the state of the PSU Figure 24 Power supply unit details Item Description 1 PSU fan exhaust 2 Power cord connector 3 PSU retention latch 4 PSU handle 5 DC power status LED 6 PSU status LED 7 AC power status LED Pow...

Page 58: ...7 for more information on replacing a PSU Table 19 AC power status LED green amber Status Meaning Green Receiving AC power and operating normally Off Not receiving AC power check mains and power cable connections Mains power connections are an IEC inlet in each power supply Each PSU is only powered from its mains inlet Two power feeds are required for the system PSU units do not have an on off swi...

Page 59: ...connect USB devices to the server during some operations Valid USB devices include Flash drives External hard drives USB keyboards Valid operations include Management Install Upgrade Update Repair Note The USB ports should not be used without guidance from customer support Management interfaces The server panel features two types of physical management ports RS 232 Serial DB 9 and 10 100 1000 Ethe...

Page 60: ...nagement connection This port should not be used as the primary management interface for the server The primary management interface to the server is through the NAS Manager or through server s command line interface CLI which can be accessed through the network Any VT100 terminal emulation interface can be used to access to the CLI so that you can perform management or configuration functions Con...

Page 61: ...cing management network and the private management network or to connect directly to another device for management purposes The 10 100 1000 Ethernet ports operate at speeds of up to one 1 gigabit per second and require the use of a standard RJ45 cable connector Once connected each GE port has two indicator LEDs one on the top left and the second on the top right of the port These LEDs provide link...

Page 62: ...rd Cable Part number CABLE ETHERNET PATCH LEAD CAT6 SF UTP 1 Meter HARTING 09474747109 CABLE ETHERNET PATCH LEAD CAT6 SF UTP 2 Meter HARTING 09474747111 CABLE ETHERNET PATCH LEAD CAT6 SF UTP 3 Meter HARTING 09474747113 CABLE ETHERNET PATCH LEAD CAT6 SF UTP 5 Meter HARTING 09474747115 CABLE ETHERNET PATCH LEAD CAT6 SF UTP 10 Meter HARTING 09474747121 Ethernet cables Chapter 4 Hitachi NAS Platform s...

Page 63: ...ters HNAS 4060 4080 and 4100 Note Main Motherboards MMBs and Main FPGA Boards MFBs are pre installed boards that perform functions essential to the integrity of the server If there is an issue with the MMB or the MFB typically you must return the server for repair MMBs are not FRUs and typically MFBs are also not FRUs However an MFB may be replaced under certain specific circumstances Contact Hita...

Page 64: ...ving and replacing the front bezel To access some server components or field replaceable units FRUs you must first remove the front bezel Replace the bezel after the part replacement is complete Bezel removal The server bezel is held onto the server chassis through a friction fit onto four retention posts which are mounted to the chassis along the left and right edges of the chassis There are no s...

Page 65: ... server chassis Replacing a fan Replace a fan assembly which is one of the server s hot swappable components Procedure 1 Remove the front bezel The fan assemblies will then be visible 2 Identify the fan to be replaced Fans are labeled on the chassis and are numbered 1 and 2 with fan 1 on the left and fan 2 on the right Refer to the fan status LEDs on front panel of the server behind the bezel to s...

Page 66: ...em counter clockwise until they are loose then pulling the fan unit straight out of the chassis The fan lead connector disengages automatically as you remove the fan assembly Figure 30 Fan assembly model 4040 Replacing a fan Chapter 5 Replacing server components Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 66 ...

Page 67: ...y when the new pack is present The replacement NVRAM backup battery pack comes pre assembled Do not remove the batteries from the case Note If possible shut down the server before replacing the battery backup pack Shutting down the server or migrating all of the EVSs to the other node is not required However during the replacement procedure there will be a period of time when the NVRAM contents ar...

Page 68: ...logs along with the server s event log are useful in monitoring the state of the battery Turning the battery status LED off can require one or more of the following steps Try the steps in the following order Procedure 1 Perform a battery pack test cycle To begin the test cycle do the following a Access the server CLI b Issue the following Linux command touch var opt chassis monitor testbatterynow ...

Page 69: ...mmand Replacing the NVRAM battery module You can easily replace the NVRAM battery pack in a server The battery module is hot swappable however if possible shutdown the server before replacing the module Before you begin Identify the server model before installing the battery The replacement battery module is pre assembled Do not remove the batteries from the case Important During the replacement p...

Page 70: ...is Procedure 1 Remove the bezel cover from the front of the server for access to the batteries 2 Loosen the thumbscrew to the right of the battery pack module cover by turning it counter clockwise 3 Using the handle pull the battery pack module straight out of the chassis The battery pack is automatically disconnected Replacing the NVRAM battery module Chapter 5 Replacing server components Hitachi...

Page 71: ...MU this will include the SMU configuration a Navigate to Home Server Settings Configuration Backup and Restore b Click Backup c Save the registry file to a location on your computer d Verify that the archive file can be opened and the contents can be extracted 5 Backup the SMU Configuration External SMU ONLY a In the GUI navigate to SMU Administration SMU Backup and Restore b Click Backup SMU Back...

Page 72: ...e Parity to None i Set the Flow Control to None j Click Session in the Category Tree on the left k Enter SMU serial or similar in the Saved Sessions box l Click Save 3 Turn on the putty session logging a Click Logging from the Category Tree on the left b Select Printable output in Session logging c Set the location for the putty output file d In the section What to do if the log file already exist...

Page 73: ...cting a final diagnostic Collect a final diagnostic as the last step in battery replacement Procedure 1 Open a browser session to the SMU External 192 0 2 1 Internal 192 0 2 2 2 Login as Username admin Password nasadmin 3 Collect Diagnostics from the cluster a Navigate to Home Status and Monitoring Download Diagnostics b Check only the checkboxes and radio button shown below c Click download d Sav...

Page 74: ...one time This causes an immediate loss of access Important Before you consider replacing a hard disk drive be sure you understand the following points Do not attempt to replace an HDD unless you are instructed to do so by Hitachi Vantara Support Connect Failed hard disks are hot swappable so a failed hard disk can be replaced without shutting down the server However there are serious risks in tryi...

Page 75: ...raid monitor bin chassis clean drive configuration sh The system returns a response similar to the following Starting checks Checks complete No changes were made to the configuration Replacing a hard disk drive The server contains two hard disk drives HDDs The HDDs are field replaceable when directed by Hitachi Vantara customer support Before you begin Obtain the new HDD or HDDs Before you replace...

Page 76: ...f the drive that requires replacement is red If both drive LEDs are red see the SMU messages for guidance 3 From the node s CLI issue the command chassis drive clean configuration disable drive drive_letter Where drive_letter is A or B the letter of the drive you are replacing For example chassis drive clean configuration disable drive A This command removes the drive from the RAID group so you ca...

Page 77: ... OS console Bali b Issue the command chassis drive status c Repeat until all partitions are synchronized The RAID system rebuilds the disk as a background operation The events are logged as the RAID partitions rebuild and become fully fault tolerant The rebuild process can take up to an hour The status indicator indicates normal operation solid or flashing blue once the RAID configuration has been...

Page 78: ...90 servers Note Although the following figure shows the HNAS 4060 4080 and 4100 rear panel the PSU locations are the same on the HNAS 4040 model Figure 35 PSU locations on NAS Platform Series 4000 rear panel Replacing a power supply unit Chapter 5 Replacing server components Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 78 ...

Page 79: ...ert the replacement PSU The retention latch should click into position all the way to the left when the PSU is fully inserted If the PSU that is not being replaced is receiving mains power when the replacement PSU is fitted the fan on the replacement PSU becomes active 5 Connect the power cord to the back of the PSU The PSU should start as soon as the power connection is made If the PSU does not s...

Page 80: ...g down a server The server can be shutdown or reset if a manual reboot is necessary Procedure 1 Using NAS Manager log in and select Reboot Shutdown from the Server Settings page to display the Restart Reboot and Shutdown page Note that the page has different options depending on the configuration of your system Chapter 6 Rebooting shutting down and powering off Hitachi NAS Platform and Hitachi Uni...

Page 81: ...ive minutes Click Shutdown to stop file serving EVSs on the server and then shut down and power off the server Rebooting or shutting down a cluster Procedure 1 Using NAS Manager log in and select Reboot Shutdown from the Server Settings page to display the Restart Reboot and Shutdown page Note that the page has different options depending on the configuration of your system 2 Click the button for ...

Page 82: ...er nodes then reboots the node nodes Rebooting may take up to five minutes Shutdown To shut down a single node select the Shutdown node option use the drop down list to select a node and then click shutdown To shut down all cluster nodes select the Shutdown all nodes option and then click shutdown Note Clicking Shutdown stops all file serving EVSs on the selected node or the cluster then shuts dow...

Page 83: ...ill unable to get to the server OS perform the following steps 1 Check to make sure that the Bali CLI is booting successfully 2 Log in through the serial cable connection 3 Tail var opt mercury main logs dblog 4 Search the log for the entry MFB ini not found run nas preconfig If the entry is present the system has been unconfigured by either running the unconfig script or removing the node from a ...

Page 84: ... residing on the server Medium green flash every 8 seconds Server is available Fast green flash 5 times per second Server is booting 6 If the green LED is flashing 5 times per second plug in the serial cable If the terminal screen is generating output let the process complete If the terminal screen is blank press the Reset button Note Pulling the power cord from the server is not recommended Do no...

Page 85: ...e this state for server storage or shipment If the NVRAM status LED is on either on steady or flashing press and hold the reset button for five seconds until the NVRAM Status LED begins to flash rapidly Release the reset button to disable the battery The NVRAM Status LED goes out Note The NVRAM contents are lost The battery is re enabled when power is restored to the server Powering on the server ...

Page 86: ...arting a cluster wait 5 10 seconds before powering on the next node in the cluster Recovering from power standby When the server is in a power standby state the power supplies are powered and the PSU LEDs are lit but the Power Status LED on the rear panel is not lit The server will enter a standby power state due to any the following The shutdown ship powerdown command has been issued The PWR butt...

Page 87: ...onnel attempting the following procedures must have completed the necessary training before proceeding Much of the process required for a server replacement is the same process covered in installation and configuration training No personnel should attempt to replace a unit without adequate training and authorization Determine which replacement scenario is being encountered in advance The replaceme...

Page 88: ...rvers come with the rail guides already attached Replacement modules do not include SFPs or XFPs Model selection The Hitachi NAS Platform 4040 server has a unique chassis The other three models of the Hitachi NAS Platform Series 4000 server share the same chassis Hitachi NAS Platform 4060 Hitachi NAS Platform 4080 and Hitachi NAS Platform 4100 Models HNAS 4060 and HNAS 4080 are physically identica...

Page 89: ...backups A system backup preserves two critical components of information SMU configuration Server configuration The backup form for an embedded SMU is different than one from an external SMU Depending on the replacement scenario severity different limitations might exist for the system recovery Important It is assumed that customers are frequently establishing backups somewhere safely off the plat...

Page 90: ...m autorun Note SMU iso images can be downloaded from Support Connect Replacing a single server with an embedded SMU If a single server with an embedded SMU is non functioning and does not have a recent backup saved off platform then a challenging and manual recovery process is necessary If this circumstance is encountered call the support organization for a copy of the system s latest diagnostics ...

Page 91: ...ng Diagnostics download to download the diagnostic test results 3 Navigate to Home SMU Administration Upgrade SMU to verify SMU type and firmware release level Both the server and SMU firmware versions must match those on the failed server otherwise the server cannot properly restore from the backup file See the release notes and the Hitachi NAS Platform and Hitachi Unified Storage File Module Sys...

Page 92: ...ion for more information Note This specific powerdown command prepares the system for both shipping and potential long term post replacement storage 2 Unplug the power cords from the power supplies 3 Wait approximately 15 seconds and then confirm the NVRAM status LED is off If the LED is flashing or fixed press and hold the reset button for five seconds until the LED starts flashing The battery di...

Page 93: ...bit Ethernet network port 3 1 10 100 Private management network Ethernet port 2 10 100 Private management network Ethernet port 3 10 100 Private management network Ethernet port 4 10 100 Private management network Ethernet port 5 10 100 Private management network Ethernet port 4 1 Storage or FC switch 2 Storage or FC switch Shutting down the server you are replacing Appendix A Server replacement p...

Page 94: ...Storage or FC switch 5 0 Customer facing management network 6 1 Private management network Shutting down the server you are replacing Appendix A Server replacement procedures Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 94 ...

Page 95: ...he server 6 Remove all cables from the server and remove the server from the rack 7 Remove the rail mounts from the old server and install them on the new server 8 Remove the battery from the old server and install it in the new server 9 Remove the bezel from the old server and install it on the new server 10 Insert the new server into the rack and connect the power cords to the power supplies Not...

Page 96: ...he server 2 Run the nas preconfig script 3 Reboot if you are instructed to by the script 4 Log in to the SMU using one of the IP addresses you obtained 5 Use a KVM keyboard video and mouse or a serial cable to connect to the serial port on the server Alternatively you can connect by way of SSH using the following settings 115 200 b s 8 data bits 1 stop bit No parity No flow control VT100 emulation...

Page 97: ...desired backup file and click restore to restore the system from that backup file 14 Reboot the server 15 Reconnect the data cables to the server Finalizing and verifying the replacement server configuration The Fibre Channel FC link speed varies according to the server model Use the appropriate speed for your model Model Fibre Channel link speed HNAS 4040 4 Gbps HNAS 4060 4080 and 4100 8 Gbps On ...

Page 98: ...d i 3 s 8 Set interface 3 link speed OK FC 3 8 Gbps host fc link speed i 4 s 8 Set interface 4 link speed OK FC 4 8 Gbps c Enter fc link speed to verify the settings host fc link speed FC 1 8 Gbps FC 2 8 Gbps FC 3 8 Gbps FC 4 8 Gbps 4 Use the fc link type command to configure the server in fabric N or loop NL mode 5 Modify zoning and switches with the new WWPN if you are using WWN based zoning If ...

Page 99: ...server status If the server is operating normally and is not displaying any alarm conditions run a backup to capture the revised configuration and then download another diagnostic to support Permanent license keys for the replacement server are normally provided within 7 days If the server is not operating normally for any reason contact support for assistance 17 Confirm all final settings IP addr...

Page 100: ...ick backup and then select a location to save the backup file Ensure you save the backup file to a safe location off platform so that you can access it after the storage system is offline The backup process performed by the embedded SMU will automatically capture both the SMU and server configuration files in one complete set 2 Navigate to Home Status Monitoring Diagnostics download to download th...

Page 101: ...ole displays Information Server has shut down and the rear panel LEDs turn off The PSU and server fans continue to run until you remove the power cables from the PSU module See the appropriate system component section for more information Note This specific powerdown command prepares the system for both shipping and potential long term post replacement storage 2 Unplug the power cords from the pow...

Page 102: ...d table to identify and label the cabling placement on the existing server Shutting down the server you are replacing Appendix A Server replacement procedures Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 102 ...

Page 103: ...it Ethernet network port 3 1 10 100 Private management network Ethernet port 2 10 100 Private management network Ethernet port 3 10 100 Private management network Ethernet port 4 10 100 Private management network Ethernet port 5 10 100 Private management network Ethernet port 4 1 Storage or FC switch 2 Storage or FC switch Shutting down the server you are replacing Appendix A Server replacement pr...

Page 104: ...Storage or FC switch 5 0 Customer facing management network 6 1 Private management network Shutting down the server you are replacing Appendix A Server replacement procedures Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 104 ...

Page 105: ...he server 6 Remove all cables from the server and remove the server from the rack 7 Remove the rail mounts from the old server and install them on the new server 8 Remove the battery from the old server and install it in the new server 9 Remove the bezel from the old server and install it on the new server 10 Insert the new server into the rack and connect the power cords to the power supplies Not...

Page 106: ...eplacement server Procedure 1 Log in to the server 2 Run the nas preconfig script 3 Reboot if you are instructed to by the script 4 Log in to the SMU using one of the IP addresses you obtained once they can successfully connect using ssc localhost 5 Use a KVM keyboard video and mouse or a serial cable to connect to the serial port on the server Alternatively you can connect by way of SSH using the...

Page 107: ...k restore to restore the system from that backup file 13 Reboot the server 14 Reconnect the data cables to the server 15 To uninstall the embedded SMU log in as root and issue the command smu uninstall 16 Navigate to Home Server Settings License Keys to load the license keys 17 Remove the previous license keys and add the new keys Finalizing and verifying the replacement server configuration The F...

Page 108: ...k speed i 1 s 8 Set interface 1 link speed OK FC 1 8 Gbps host fc link speed i 2 s 8 Set interface 2 link speed OK FC 2 8 Gbps host fc link speed i 3 s 8 Set interface 3 link speed OK FC 3 8 Gbps host fc link speed i 4 s 8 Set interface 4 link speed OK FC 4 8 Gbps c Enter fc link speed to verify the settings host fc link speed FC 1 8 Gbps FC 2 8 Gbps FC 3 8 Gbps FC 4 8 Gbps 4 Use the fc link type ...

Page 109: ... 14 Reconfigure any required tape backup application security 15 Navigate to Home Status Monitoring Event Logs and click Clear Event Logs 16 Navigate to Home Status Monitoring System Monitor and verify the server status If the server is operating normally and is not displaying any alarm conditions run a backup to capture the revised configuration and then download another diagnostic to support Per...

Page 110: ...le will help you later during the node replacement process by providing all the needed information Information of the node to be replaced Node Number Softwear Version ETH0 Node IP Address ETH0 Subnet Mask ETH1 IP Address if applicable WWN Port 1 WWN Port 2 WWN Port 3 WWN Port 4 2 How is the current node connected to the storage Direct Connected SAN Connected 3 Is the storage using Host Group Secur...

Page 111: ...n for the new node WWN Information WWN Port 1 WWN Port 2 WWN Port 3 WWN Port 4 Preparing the old node for removal Prepare the old node for removal before installing the new node Procedure 1 Backup the SMU 2 Backup the Node Registry 3 If the node that you are replacing is still running login to the SMU GUI 4 Migrate EVSs to an alternate node 5 Shut down the node 6 Once the node is shut down go to H...

Page 112: ...6 From the drop down in the SMU select the existing Cluster 7 Go into Home Sever Settings Cluster Configuration and click on AddCluster node 8 Complete the add cluster node wizard selecting the new node which will appear in the selection box and enter the supervisor password where prompted the default is supervisor Upon completion of the wizard the new node will reboot and join the cluster Finaliz...

Page 113: ...ct support for assistance 2 Navigate to Home Server Settings Cluster Configuration to verify the cluster configuration status Ensure that the cluster is shown as Online and Robust and has the correct number of nodes 3 Use CLI to verify that the new node has access to the System Drives Use sd list from the node that you have just replaced Finalizing and verifying the server configuration Appendix A...

Page 114: ...OK Yes 390 Pri FSS_AMS200 1560 7 OK Yes 390 Pri FSS_AMS200 1560 4 If EVS mapping or balancing is required select the EVS to migrate assign it to the preferred node and then click migrate 5 To set the preferred node for any remaining EVSs navigate to Home Server Settings EVS Management EVS Details Finalizing and verifying the server configuration Appendix A Server replacement procedures Hitachi NAS...

Page 115: ... saved off platform then a challenging and manual recovery process is necessary If this circumstance is encountered call the support organization for a copy of the system s latest diagnostics files if available to be used as a guide in reestablishing the system manually The data and file systems will remain intact independent of the replacement and without a backup Important Set expectations up fr...

Page 116: ...ure both the SMU and server configuration files in one complete set 2 Navigate to Home Status Monitoring Diagnostics download to download the diagnostic test results Select the devices for which diagnostics are required by checking the appropriate boxes Then click download 3 Navigate to Home Server Settings Firmware Package Management to verify the existing server SU firmware release level Obtaini...

Page 117: ... ship powerdown where node represents the targeted node Wait until the console displays Information Server has shut down and the rear panel LEDs turn off The PSU and server fans continue to run until you remove the power cables from the PSU module See the appropriate system component section for more information Note This specific powerdown command prepares the system for both shipping and potenti...

Page 118: ... Gigabit Ethernet network port 2 Gigabit Ethernet network port 3 Gigabit Ethernet network port 4 Gigabit Ethernet network port 5 Gigabit Ethernet network port 6 Gigabit Ethernet network port 3 1 10 100 Private management network Ethernet port 2 10 100 Private management network Ethernet port 3 10 100 Private management network Ethernet port 4 10 100 Private management network Ethernet port 5 10 10...

Page 119: ...r HNAS 4060 4080 and 4100 models Ite m Labels Ports Connections 1 1 Cluster interconnect for additional servers 2 Cluster interconnect for additional servers 2 1 Customer data network 2 Customer data network 3 Customer data network 4 Customer data network Shutting down the servers you are replacing Appendix A Server replacement procedures Hitachi NAS Platform and Hitachi Unified Storage Series 400...

Page 120: ...k and connect the power cords to the power supplies Note Do not make any other cable connections at this time Configuring the replacement servers Before you begin Obtain the necessary IP addresses to be used for the replacement server Servers shipped from the factory have not yet had the nas preconfig script run on them so a replacement server will not have any IP addresses pre configured for your...

Page 121: ...0 Verify and if necessary convert the new server to the model profile required This step requires a separate process training and license keys Contact Hitachi Vantara if the incorrect model arrives for replacement 11 Navigate to Home Server Settings Firmware Package Management to verify and if necessary upgrade the new server to the latest SU release 12 Navigate to Home Server Settings Cluster Wiz...

Page 122: ...o capture the revised configuration and then download another diagnostic to support Permanent license keys for the new server will be provided within 15 days If the server is not operating normally for any reason contact support for assistance 2 Navigate to Home Status Monitoring Event Logs and then click Clear Event Logs 3 Confirm all final settings IP addresses customer contact information servi...

Page 123: ...abled SSH session running under NAS Manager To connect using a serial console Procedure 1 Attach an RS232 null modem cable DB 9 female to DB 9 female to the serial port on the SMU back panel Attach the other end of the serial cable to a terminal for instance a laptop 2 Start a console session using your terminal emulation with the following settings 115 200 b s 8 data bits 1 stop bit No parity VT1...

Page 124: ...ing any SSH client Note that the client should be configured to support the UTF 8 Unicode character encoding Using an SSH connection Appendix B Accessing the server CLI Hitachi NAS Platform and Hitachi Unified Storage Series 4000 Hardware Reference 124 ...

Page 125: ...4080 servers Part number Description Notes SX325097 MK1 Battery Module ea SX325116 Fan Tray RoHS6 SX325125 Hard Disk 250GB SX325136 PSU Module High Efficiency RoHS 2013 SX325140 Server Does not include PSUs battery bezel or rail kit Parts for model 4100 servers Part number Description Notes SX325097 MK1 Battery Module each SX325116 Fan Tray RoHS6 SX325125 Hard Disk 250GB Appendix C Parts list for ...

Page 126: ...er SX325139 SMU400 CentOS6 2 No SMU code RoHS 2013 Switch parts Part number Description Notes SX220421 HP ProCurve 1800 24G Managed 24 port Ethernet 10 100 1000BASE T SX220480 HP ProCurve 1810 24G Managed 24 port Ethernet 10 100 1000 BASE T HD TI 24X AC TurboIron 24 Port switch 10GbE 1GbE SFP This switch is required for configurations that include 3 or more nodes 224 5880 Dell PowerConnect 2824 Sw...

Page 127: ... 40 Ports SFP AC Port Side Exhaust AF XBR 500WPSAC R Brocade VDX 6730 500W AC PS Port Side Exhaust XBR FAN 80 R Brocade VDX 6730 80MM Fan assy Port Side Exhaust XBR VDX6730 40 F Brocade VDX 6730 10GbE Switch 40 Ports SFP AC Non Port Side Exhaust AF XBR 500WPSAC F Brocade VDX 6730 500W AC PS Non Port Side Exhaust XBR FAN 80 F Brocade VDX 6730 80MM Fan assy Non Port Side Exhaust SX222096 Copper cabl...

Page 128: ...0 FTLX8511D3 XFP 10G 850NM 1 ea for cluster only Part number SX350011 FTLX1412D3BCL SX350020 02 Multi source XFP 10Gbps single mode 1310nm LC 3 3v Subsitute FTLX1411D3 FTLX1411D3 XFP 10G LWL 10km Finisar 1 Pk Can use FTLX1412D3BCL Optics Used with model 4060 4080 4100 servers Part number Description Notes FTLX8571D3BCV SFP 10GE 300 meters 850 nm multimode 3 3v FTLF8528P3BNV SFP 8G FC short reach m...

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