2–10
Troubleshooting
Hitachi AMS 2000 Family Command Control Interface (CCI) Reference Guide
When an error occurs in the Fibre route between arrays while operating
TrueCopy, the path is blocked. The system maintenance by the Hitachi
personnel is necessary.
shows the flow of the failure isolation
while the path blockage occurred.
•
Figure 2-4: Path Status Information Example Using TrueCopy
•
NO
YES
Did path blocking occurred.
Call the maintenance personal.
Did PSUE occurred?
Resynchronize in the direction
of P-VOL to S-VOL (by user).
End
The remote maintenance such as HITRACK
and SNMP Agent or W eb message notifies
that a path blockage occurs.
Remove the error by the
maintenance personal.
Table 2-3: TrueCopy Operational Notes
Action
Action taken by whom
Confirm the message (syslog).
User
Confirm whether PSUE is caused by you
operation.
User
Confirm the status of the array.
User
Call the maintenance personnel when the array
malfunctions.
User
For other reasons, call the Hitachi support
center.
User (only for users that are registered
in order to receive a support)
Hardware maintenance (including path
blockage).
Hitachi Customer Service
Reconfigure and recover the pair.
User
Summary of Contents for AMS 2000 Series
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