28
Problem
Possible Cause
Solution
Door cannot be
opened.
●
There is still some water in the washer
dryer.
●
Door Lock may be activated.
●
Washer dryer may be switched off before
the door lock is released.
●
Run the Drain program to
drain water.
●
Deactivate the Door Lock.
(P.8)
●
Push the Power button to
switch power on. The door
lock will be released if there
is no water in the drum.
Water is not
supplied.
●
The water tap may not be turned on.
●
The water supply hose may be frozen.
●
The water supply hose may be kinked or
pinched.
●
The water inlet
fi
lter may be clogged.
●
Turn on the water tap.
●
Make sure that the water
supply hose is not frozen.
●
Straighten the water inlet
hose.
●
Clean the water inlet
fi
lter.
(P.26)
Displayed
remaining time
changes.
●
Washing time may be prolonged if the load
is unbalanced, as the washer dryer tries to
correct the imbalance.
●
Washing time may be prolonged when there
is too much foam, as the additional action of
eliminating it is necessary.
●
The remaining time is continually corrected
and may change during the program.
●
This is not a malfunction.
●
Use the appropriate amount
of detergent.
●
This is not a malfunction.
There is no foam or
hardly any foam.
●
The amount of foam varies depending on
the temperature, level of soiling and water
hardness.
●
Detergent may remain undissolved if it is
poured directly into the drum.
●
Use the appropriate amount
of detergent.
There is a lot of
foam.
●
You may have used too much detergent.
●
The amount of foam varies depending on
the temperature, level of soiling and water
hardness.
●
Use the appropriate amount
of detergent.
Rinsing begins
before spinning
fi
nishes.
●
If there is imbalance in the drum, rinsing
restarts automatically to correct it for safety
reasons.
●
This is not a malfunction.
The drum stops and
rotates repeatedly
during spin.
●
If there is imbalance in the drum, the washer
dryer tries to correct the imbalance by
repeatedly rotating and stopping.
●
This is not a malfunction.
Spin cycle
repeatedly starts
and stops.
●
Intermittent spinning of the tub helps the
spin process to operate quietly.
●
The laundry may be too light.
●
Add one or two bath towels
to the drum.
Troubleshooting
BD-SG100CJ_OM&IM_EN.indd 28
BD-SG100CJ_OM&IM_EN.indd 28
2019/5/13 14:22:27
2019/5/13 14:22:27
