30
Troubleshooting
Code
Description
Possible Cause
Solution
C01
Water is not
supplied.
●
Water tap may not be turned on.
●
Water inlet
fi
lter may be clogged.
●
Water line or water hose may be frozen.
●
Water supply may be cut off.
Check water tap, water
inlet
fi
lter, water line and
water hose.
C02
Water is not
drained.
●
Drain hose or lint
fi
lter may be clogged.
●
Drain hose may be kinked or frozen.
●
Drain hose may not be set correctly.
●
Height of the drain outlet may be too high.
Check lint
fi
lter, drain hose and drain outlet.
If C02 still appears after removing
the possible cause, please contact
your local service center for repair.
C04
Spin cycle does
not function.
●
Clothes may be imbalanced in the drum.
●
You may be washing only one heavy item such as a
cotton blanket or jeans, or small items in a laundry net.
●
You may be washing too many large items such as bed sheets.
●
The washer dryer may be installed on a slanting
fl
oor or may not be level.
Add a few clothes to the
drum. (Spinning only
one item may result in
imbalance.)
C06
Drying is not
completed, even
after a maximum of 4
to 10 hours of drying.
●
Check whether there is lint in dry
fi
lter or dry
fi
lter port.
●
Make sure the laundry has been spun and is not tangled.
●
Make sure water is being properly supplied.
●
Make sure the drain hose is installed properly.
Refer to the solution for when “C02” is displayed.
Press
Power
button to
start the operation.
C09
Door unlock
does not function
●
Laudry may be exceeded rated load and
door is pushed from inside
●
Press the middle right side of
door to close tightly.
●
Check whether the laundry is
exceeded rated load or not .
●
After checking and closing the door,
press
Start/Pause
button and wait
until the door lock is released.
C14
Malfunction of
vibration sensor
●
There may be other appliances that generate
electrical noise near the washer dryer.
Move the appliances away
from the washer dryer.
C18
Spin cycle does
not function.
●
The drain hose may not be set correctly.
●
There may be too much foam in the drum.
Same as in C02 & C20.
C19
Over loaded
●
Laundry may exceed rated capacity.
See page 18 for max.
load of each program.
C20
Drum does not
rotate.
●
There may be too many clothes.
●
Clothes may be tangled.
●
There may be too much foam in the drum.
●
The power cord may be extended too far.
(P.2)
To eliminate the excessive foam,
switch off the washer dryer and
wait for about 30 mins, then switch
on again and select Rinse & Spin
without adding detergent.
Door
Check
The door is open
●
The door may be open
●
The door may not be closed completely
●
Laudry may be exceeded rated load and
door is pushed from inside
●
Press the middle right side of
door to close tightly.
●
Check whether the laundry is
exceeded rated load or not .
●
If the DOOR LOCK PREVENTION
fuction is set up, silde the DOOR
LOCK PREVENTION Knob and
Return the handle to its original state.
●
After checking and closing
the door, press
Start/Pause
button to start the operation.
FXX
If “F” appears, turn off the power and then turn it on again. If “F” still appears, please stop
using the washer dryer and contact a service representative for repair.
BD-SG100CJ_OM&IM_EN.indd 30
BD-SG100CJ_OM&IM_EN.indd 30
2019/5/13 14:22:27
2019/5/13 14:22:27
