48
Troubleshooting
Symptom and Checklist
SYMPTOM
CHECKLIST
PAGES
No picture - no sound
Check the Indicating lamp status (Off, Red, Blue or Orange).
•
Check the connection of the power cord and/or other cables.
•
Check if the power of the unit or external equipment is ON.
•
Check if the correct mode is selected.
•
Check if the unit is in “Standby mode” or “Power Save mode”.
•
Adjust the values in “Video menu” and “Audio menu”.
•
9, 12,
14~17
Multiple images-normal sound
Check the connections to external equipment.
•
14~17
Intermittent interference
Check if the source of interference is shielded correctly.
•
Move these kinds of electrical devices away from the unit.
•
49
Normal picture, but no sound
Check the volume level.
•
Check if the MUTE button has been pressed or not.
•
Check the connections to external equipment.
•
Try next/other Audio Language.
•
11,
14~17,
19, 36
No picture - normal sound
Check the value level of “Brightness” and “Contrast” in “Video Menu”.
•
31, 33
The remote control does not work.
Check if the batteries are installed correctly.
•
The batteries might be exhausted. Replace them with new ones.
•
Remove all obstructions from in front of the sensor window on the unit.
•
Check if the buttons on the control panel are working.
•
6, 9
The buttons on both the remote control and
control panel do not work.
Unplug and connect the power cord again.
•
7, 47
Normal picture but no color-normal sound
Check the connections to external equipment.
•
14~17
No picture
The Indicating lamp → Off
Check if the power cord is plugged into the socket securely.
•
Check if the main power is on.
•
7, 9
No picture
The Indicating lamp → Orange
It means that the unit is in “Power Save
mode”.
Check if all the cables to external equipment are connected correctly and securely.
•
Check if the power to the external equipment is ON.
•
Refer to “Power Save Mode” and “When the Following Messages Appears on the
•
Screen”.
9,
14~17
47
No picture
The indicating lamp → Blue
Check if the signal cable is connected correctly and securely.
•
Adjust the level of Brightness and Contrast lower.
•
12, 14~17,
31, 33
Some screen display aspects cannot be
switched in.
Check the signal status by pressing the INFO button on the remote control. The available
•
screen display aspect is different depending on the current signal status.
11, 19
63
No power
Check or ensure Power switch is on.
•
Normally, if Power switch is On, the Stand By LED will be lit.
•
9, 12
Turns Off by itself
Check or ensure Timer settings are not activated.
•
11, 19, 42
Turns On by itself
Check if either HDMI-CEC or Auto-Link features are activated.
•
11, 19, 44, 45
Picture may “block” or freeze when watching
a digital channel.
Check signal strength and noise levels under ”Signal Strength Meter”.
•
38
Only some buttons work on remote control
Try pressing the TV button to ensure the remote is in TV mode before pressing
•
commands. Remember, your remote control can control other devices, besides your TV,
it is a universal remote control. If problem remains, please try a new set of batteries.
6, 11, 18
HDMI Issues
SYMPTOM
CHECKLIST
PAGES
No picture - no sound
Make sure you have selected the correct HDMI input. Toggle through them while HDMI
•
device is ON or during playback.
Unplug and re-plug HDMI connection while TV and HDMI source device are powered on.
•
Turn TV and HDMI device off. Turn TV on first and then HDMI device second.
•
14, 15, 17,
21
Error notice comes to screen
Try pressing “exit” on HDMI device remote control and then on TV remote to find source of
•
the error OSD. If error persist or comes back even after pressing exit, try alternate HDMI
input on TV.
Unplug and re-plug HDMI connection while TV and HDMI source device are powered on.
•
Turn TV and HDMI device off. Turn TV on first and then HDMI device second.
•
9, 11
14, 17
Normal picture, but no sound
Check HDMI Audio settings under the HDMI device menu (of the HDMI source device). In
•
order to get sound on TV, HDMI output must be set to PCM option.
No sound from TV Optical Out when using
HDMI devices
Change Digital Output selection.
•
As an option, use audio optical output from HDMI source device directly to separate Audio
•
Amplifier.
36
Picture flickers during channel change w/
using HDMI Set Top Boxes
This is normal operation from the source switching delay itself. It’s not an indicator of a TV
•
malfunction.
Picture is blurry or fuzzy
If HDMI source is HD capable, ensure it’s output is set to 1080i or 720p under HDMI device
•
menu (of the HDMI source device).
