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• Any repair or replacement of covers, plastics or appearance parts, such as interior or
exterior fi nishes or trim, unless such parts affect the Product’s operability and failed as
the result of a defect in material or workmanship within the Warranty Period.
•
Any damage caused by the improper or unauthorized replacement of parts, the
installation of retrofi ts, or any preventive maintenance not performed in accordance
with the User Manual.
• Any service made necessary by any external cause over which we have no control
including, without limitation, fi re, exposure to water or chemicals, alterations, problems
arising from the use of any products, software or hardware not supplied by us, power
failures, surges or shortages, lightning, or repairs by persons other than those expressly
authorized by Hobbico, Inc., to service the Product.
• Any service on any Product on which the FLITT CAMERA label or logo, rating label or
serial number has been altered, defaced or removed.
• Any on-site evaluation, service or repair of a Product.
• Any service made necessary by any modifi cations to the Product not approved in
writing in advance by Hobbico, Inc.
• Any damage caused by using the Product with an inadequately charged battery.
• Any damage caused by the use of a third-party battery or third-party battery charger
(meaning a battery or a battery charger not provided by us along with the Product at
the time of your purchase).
• Any damage caused by the Product being fl own with known damaged or faulty
components, or with components that have exceeded their prescribed fl ight life as
described in the User Manual.
• Any reinstallation and recovery of user data, and 3rd party software applications.
• Any claim made by or on behalf of anyone other than the original purchaser of the
Product.
How do I Get Service?
In order to be eligible to receive service for your Product under this Warranty, you should
complete the Return Merchandise Authorization (“RMA”) form for application (download
the form online using the following link: https://cmecamera.com/support) through which
we will attempt to determine, in advance, whether your Product’s condition is covered
under this Warranty. We will require a purchase receipt or invoice with the name, location
and date of purchase. If we provisionally determine that the issue is covered under this
Warranty, you will be issued a case ID number after we receive your RMA form. After
you receive your case ID number, the printed RMA form needs to be included when you
securely wrap, package, and ship the Product to us. The address of the repair center will
be provided on the RMA form available for downloading.
Please take care to package your return carefully. We are not responsible for damage
or a lost Product caused by shipping. Any damage or subsequent failure of the Product
related to inappropriate packaging will result in additional charges for the repair of the
Product. If the Product is returned to us uninsured or under-insured, you assume all risks
of loss or damage to the Product during shipment. By sending the Product, you agree to
transfer ownership of the Product to us. We may not return the original Product to you.
If we provisionally determine that the issue with your Product is not or is unlikely to be
covered by this Warranty, we will examine and evaluate any Product submission that you
may make (which should include a written description of the problem(s)). If we confi rm
our initial determination that warranty service or replacement is not available, the cost
(parts and labor) of effecting any repairs and shipping when returning your Product to
you (whether or not you choose to have the out-of-warranty Product repaired) will be
at your expense. Before sending any Product for warranty evaluation (whether or not
covered), you are strongly advised to back up any software, data, etc. stored on the
Product, as Hobbico, Inc., will not be responsible for the loss of, or any damage to or
corruption of, any of such software or data.
We will inspect your Product and use reasonable efforts to contact you within fi ve (5)
business days of our receipt of your Product. The time required to advise you of the
results of our warranty evaluation may vary case by case. Products covered by this
Warranty will be repaired and returned to you without charge and continue to be covered
by your original warranty based on your original date of purchase.
If your Product is no longer covered by this Warranty (because it is beyond the stated
Warranty Period) or if coverage under this Warranty is excluded or voided for one or
more of the reasons provided in “What is not Covered?” above, we will provide you
with an estimate of the costs required to repair your Product if it can be repaired. If
you authorize such repairs under those circumstances and provide us with necessary
payment information, we will make the repairs and return the repaired Product to you
promptly. If the product has no problem that we can identify, we reserve the right to
charge you for testing and return delivery.
