HobbyZone REZO, Manual

7

What this Warranty Covers – 

Horizon Hobby, LLC, (Horizon) 

warrants to the original purchaser that the product purchased 

(the “Product”) will be free from defects in materials and 

workmanship at the date of purchase.

What is Not Covered – 

This warranty is not transferable and 

does not cover (i) cosmetic damage, (ii) damage due to acts of 

God, accident, misuse, abuse, negligence, commercial use, or 

due to improper use, installation, operation or maintenance, 

(iii) modification of or to any part of the Product, (iv) attempted 

service by anyone other than a Horizon Hobby authorized service 

center, (v) Product not purchased from an authorized Horizon 

dealer, or (vi) Product not compliant with applicable technical 

regulations, or (vii) use that violates any applicable laws, rules, 

or regulations.

OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON 

MAKES NO OTHER WARRANTY OR REPRESENTATION, AND 

HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, 

INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES 

OF NON-INFRINGEMENT, MERCHANTABILITY AND 

FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER 

ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT 

THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF 

THE PURCHASER’S INTENDED USE. 

Purchaser’s  Remedy  – 

Horizon’s sole obligation and 

purchaser’s sole and exclusive remedy shall be that Horizon 

will, at its option, either (i) service, or (ii) replace, any Product 

determined by Horizon to be defective. Horizon reserves the right 

to inspect any and all Product(s) involved in a warranty claim. 

Service or replacement decisions are at the sole discretion of 

Horizon. Proof of purchase is required for all warranty claims. 

SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS 

WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE 

REMEDY. 

Limitation of Liability – 

HORIZON SHALL NOT BE LIABLE 

FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL 

DAMAGES, LOSS OF PROFITS OR PRODUCTION OR 

COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER 

SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, 

NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF 

LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE 

POSSIBILITY OF SUCH DAMAGES. Further, in no event shall 

the liability of Horizon exceed the individual price of the Product 

on which liability is asserted. As Horizon has no control over 

use, setup, final assembly, modification or misuse, no liability 

shall be assumed nor accepted for any resulting damage or 

injury. By the act of use, setup or assembly, the user accepts all 

resulting liability. If you as the purchaser or user are not prepared 

to accept the liability associated with the use of the Product, 

purchaser is advised to return the Product immediately in new 

and unused condition to the place of purchase.

Law – 

These terms are governed by Illinois law (without regard 

to conflict of law principals). This warranty gives you specific 

legal rights, and you may also have other rights which vary from 

state to state. Horizon reserves the right to change or modify this 

warranty at any time without notice.

WARRANTY SERVICES

Questions,  Assistance,  and  Services  – 

Your local hobby 

store and/or place of purchase cannot provide warranty support 

or service. Once assembly, setup or use of the Product has 

been started, you must contact your local distributor or Horizon 

directly. This will enable Horizon to better answer your questions 

and service you in the event that you may need any assistance. 

For questions or assistance, please visit our website at www.

horizonhobby.com, submit a Product Support Inquiry, or call 

the toll free telephone number referenced in the Warranty and 

Service Contact Information section to speak with a Product 

Support representative. 

Inspection or Services – 

If this Product needs to be inspected 

or serviced and is compliant in the country you live and use 

the Product in, please use the Horizon Online Service Request 

submission process found on our website or call Horizon to 

obtain a Return Merchandise Authorization (RMA) number. 

Pack the Product securely using a shipping carton. Please note 

that original boxes may be included, but are not designed to 

withstand the rigors of shipping without additional protection. 

Ship via a carrier that provides tracking and insurance for lost or 

damaged parcels, as Horizon is not responsible for merchandise 

until it arrives and is accepted at our facility. An Online Service 

Request is available at http://www.horizonhobby.com/content/_

service-center_render-service-center. If you do not have internet 

access, please contact Horizon Product Support to obtain a RMA 

number along with instructions for submitting your product 

for service. When calling Horizon, you will be asked to provide 

your complete name, street address, email address and phone 

number where you can be reached during business hours. 

When sending product into Horizon, please include your RMA 

number, a list of the included items, and a brief summary of the 

problem. A copy of your original sales receipt must be included 

for warranty consideration. Be sure your name, address, and 

RMA number are clearly written on the outside of the shipping 

carton. 

NOTICE: 

Do not ship LiPo batteries to Horizon. If you 

have any issue with a LiPo battery, please contact the 

appropriate Horizon Product Support office.

Warranty Requirements – 

For Warranty consideration, you 

must include your original sales receipt verifying the proof-of-

purchase date. Provided warranty conditions have been met, 

your Product will be serviced or replaced free of charge. Service 

or replacement decisions are at the sole discretion of Horizon.

Non-Warranty Service – 

Should your service not be covered 

by warranty, service will be completed and payment will be 

required without notification or estimate of the expense unless 

the expense exceeds 50% of the retail purchase cost. By 

submitting the item for service you are agreeing to payment of 

the service without notification. Service estimates are available 

upon request. You must include this request with your item 

submitted for service. Non-warranty service estimates will be 

billed a minimum of ½ hour of labor. In addition you will be billed 

for return freight. Horizon accepts money orders and cashier’s 

checks, as well as Visa, MasterCard, American Express, and 

Discover cards. By submitting any item to Horizon for service, 

you are agreeing to Horizon’s Terms and Conditions found 

on our website http://www.horizonhobby.com/content/service-

center_render-service-center. 

ATTENTION: 

Horizon service is limited to Product 

compliant in the country of use and ownership. If received, 

a non-compliant Product will not be serviced. Further, the 

sender will be responsible for arranging return shipment 

of the un-serviced Product, through a carrier of the 

sender’s choice and at the sender’s expense. Horizon will 

hold non-compliant Product for a period of 60 days from 

notification, after which it will be discarded.

Limited Warranty 

Warranty and Service Contact Information

Country of 

Purchase

Horizon Hobby

Contact Information

Address

United 

States of 

America

Horizon Service Center

(Repairs and Repair Requests) 

servicecenter.horizonhobby.com/ 

RequestForm/

4105 Fieldstone Rd  

Champaign, Illinois, 

61822 USA

Horizon Product Support

(Product Technical Assistance)

productsupport@horizonhobby.com 

877-504-0233

Sales

websales@horizonhobby.com  

800-338-4639

10/2015