If there is still a problem with your product, do not use and contact
customer service.
Problem
Product does not turn
on.
When using, the
intensity feels either too
strong or weak.
When using, the
product makes a noise.
1. No electricity.
2. Plug is not properly inserted.
3. Power button has not been
pressed.
1.The product has not been
properly placed on the seat.
2.You are not used to the settings at
the beginning.
This is the gears working normally.
1. Connect the product to a power
supply.
2. Check the plug and ensure it is
properly inserted.
3. Press the ‘power’ button on the
control.
1. Ensure the angle is correct and
the product is firmly on the seat.
2. After some time, you will find a
suitable setting.
No actions need to be taken.
Possible reasons
Possible solutions
700-162V70
Input voltage
100-240
V
Input AC frequency
50/60
Hz
Output voltage
12
V
Output current
5
A
Output power
60
W
Average active efficiency
88.2
%
Efficiency at low load (10 %)
90.5
%
No-load power consumption
0.14
W
