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HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Troubleshooting (continued)
Problem
Problem
Solution
Solution
□
Do not connect the fan with wall mounted variable speed control(s).
□
Make sure the frequency switches are set correctly.
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Reset the transmitter by going through the transmitter “LEARNING PROCESS”.
□
This is normal start-up procedure for DC motor fans. The partial movement during start-up is the result
of the DC motor aligning the internal magnetic poles for proper motor operation. This design saves
electricity and allows the fan to operate much quieter than standard AC motor fans.
The fan wobbles.
The remote control is
not working.
Fan moves backwards and
forwards when turned on.
□
Verify that all blades and blade bracket screws are secure (most fan wobble problems are caused by
loose parts). Once the fan is properly installed, run the ceiling fan for 10 minutes to let the fan
self-adjust.
If wobble occurs after running the fan for 10 minutes, verify blade level using the following process:
- Select a point on the ceiling above the tip of one of the blades, then select any fan blade and
measure from the center of the selected blade to the point on the ceiling. Rotate the fan until the next
blade is positioned and repeat the measurement using the same point from the ceiling for every blade.
Measurement deviations should be within 1/8 in..
- If all deviations are less than 1/8 in. and the fan continues to wobble, please call Customer Service
(1-800-986-3460) to order a complimentary Blade Balancing Kit.
- If deviation is greater than 1/8 in. , please call Customer Service (1-800-986-3460) to order
complimentary replacements of your brackets.
