Troubleshooting
Problem
Cause
Solution
Flame and heat are low
although valve is turned to
high.
□
The propane lighting procedure
was not followed correctly.
□
Ensure lighting procedure is followed carefully. The valve must be in
the off position when the tank valve is turned on. Turn the tank on
slowly to allow pressure to equalize. See Lighting Instructions in the
Operating section.
Predominantly yellow flame,
smell of gas is detected.
□
There is possibly a spider web
or other debris.
□
Thoroughly clean the burner venturi. See the Maintenance
section.
Burner will not light with the
igniter, but will light with a
match.
□
The battery is either dead or
installed incorrectly.
□
There is a loose electrode wire
or switch terminal wires.
□
Check the installation or replace with a new battery.
□
Check that the electrode wire is firmly pushed onto the terminal on
the back of the igniter. Check that the lead wires from the module
to the ignition switch (if equipped) are firmly pushed onto their
respective terminals.
Burner will not stay lit when
control knob is released.
□
The knob is not being held in
long enough.
□
It is too windy outside.
□
Debris is in the ignition area of
the burner preventing the
thermocouple from being fully
engulfed in flame.
□
Either the thermocouple or
thermocouple connection is dirty.
□
Either the thermocouple or valve
is faulty.
□
The thermocouple must have time to heat up. Hold the knob in for 30
seconds after the burner lights, then release.
□
The unit will shut down if winds are greater than 10 mph (16 km/h).
Either move the fire pit to a different area or use when it is less
windy.
□
Ensure there is no debris in the ignition area, and that any ventilation
holes near the thermocouple are unobstructed.
□
Clean the thermocouple and clean the connection between the valve
and thermocouple. Ensure the connection is properly tightened.
□
Replace thermocouple and/or valve.
The regulator is humming.
□
This is a normal occurrence on
hot days.
□
This is not a defect. It is caused by internal vibrations in the
regulator and does not affect the performance or safety of the gas
fire pit. Humming regulator does not need to be replaced.
The valve is set to high but
there is low heat output. There
is also a rumbling noise and a
fluttering blue
f
lame at the
burner surface.
□
There is not enough gas.
□
The supply hose is pinched.
□
The burner orifice is either dirty
or clogged.
□
There are spider webs or other
matter in venturi tube.
□
The propane regulator is in a
“low flow” state.
□
Check the gas level in the propane cylinder.
□
Reposition the supply hose as necessary.
□
Clean out the burner orifice.
□
Clean out the venturi tube.
□
Ensure the lighting procedure is followed carefully. All valves must
be in the off position when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See the Lighting Instructions in
the Operating section.
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