14
Troubleshooting
Problem
Possible Cause
Solution
The fireplace does
not operate.
The power light is ON but
the flame effect is not
visible.
There is excessivee
noise when the heater is
operating.
The heater is not
operating.
□
The fireplace is not plugged in.
□
A circuit breaker is tripped or a fuse
blown.
□
The ON/OFF switch is defective.
□
There is loose wiring.
□
The fireplace is not operating
correctly.
□
LED strip is not functioning.
□
Loose wiring
□
Dirty or clogged blower.
□
□
The heater assembly is defective.
□
Incorrect operation.
□
The heater switch is defective.
□
The heater assembly is defective.
□
There is loose wiring.
□
The vents are dirty or clogged.
□
Make sure the fireplace is plugged in
to a standard 120V outlet.
□
Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15-amp circuit.
□
Call customer service.
□
Call customer service.
□
Refer to the operating instructions.
□
Call customer service.
□
Call customer service.
□
Refer to Maintenance of Motors in Care and
Maintenance.
□
Call customer service.
□
Refer to the operating instructions.
□
Call customer service.
□
Call customer service.
□
Call customer service.
□
Unplug the unit. Clear the vent area of
dust and debris. Wait ten minutes, plug
the unit in again and turn on the heater.
If you have any questions regarding the product, please call Home Depot Customer Service, 877-527-0313, 8 a.m. – 6
p.m. EST,
Monday – Friday.
The power light is ON but
the ember bed flame is not
flickering.
□
LED strip is not functioning.
□
Loose wiring.
There is excessivee noise
when the flame is ON but the
heater is OFF.
□
The rotating flame reflector shaft
rubbing against the housing.
□
The flame reflector shaft motor is
defective.
□
Open the back of the firebox and reposition the flame
reflector shaft. Turn off the unit prior to servicing.
□
Call customer service.
□
Call customer service.
□
Call customer service.
Part
Description
Part #
1
Top Panel
EF23350AC
2
Left Side Panel Assembly
EF23106AC
3
Right Side Panel Assembly
EF23107AC
4
Back Panel
EF23354AC
5
Trim Assembly
EF23108AC
6
Flame Panel
EF23356AC
7
Mounting Bracket kit
EF33405A-12
8
9
10
11
12
13
14
Heater
Screen
Flame Reflector
Embedded-LED Strip
Flame-LED
Logset
Control Panel Graphic
EF33501A
EF23372AC
EF23373AS-12
EF28368AC
EF28369AS
EF23371AS
EF23511A-12
