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11.1. “My Silk’n Flash&Go™ does not start.”
Make sure the POWER ADAPTOR is properly connected to the Flash&Go™ device.
Make sure the POWER ADAPTOR is plugged into an electrical outlet on the wall.
11.2. “A light pulse is not emitted when I press the Pulse Button.”
Make sure that the READY INDICATOR LIGHT is blinking to ensure you have good contact with the skin and that
the TREATMENT SURFACE is evenly and firmly pressed to the skin. For your safety, the PULSE BUTTON will
activate a pulse only if the TREATMENT SURFACE is firmly pressed against the skin.
Check the SKIN TONE WARNING Indicator Light. If it blinks, this is an indication that your skin tone, measured
by the SKIN COLOR SENSOR, is too dark for safe application. Try using the device on a different body part or
contact the Silk’n™ support.
Check the Replace CARTRIDGE INDICATOR LIGHT. If it is on, disconnect Silk’n Flash&Go™ and replace the
DISPOSABLE LAMP CARTRIDGE.
Make sure that the Ready Indicator is on.
If within 10 seconds the READY Indicator remains off turn Silk’n Flash&Go™ off and back on by pressing the
ON/STBY SWITCH twice.
If the problem persists, contact your local Silk’n™ Customer Service Center.
Check the SYSTEM WARNING INDICATOR LIGHT.
If the light is on turn Silk’n Flash&Go™ off and back on by pressing the ON/STBY SWITCH twice.
If the problem persists, contact your local Silk’n™ Customer Service Center.
If these problems persist, contact your local Silk’n™ Customer Service Center.
11. Troubleshooting
Do not attempt to open or repair your Silk’n Flash&Go™ device. Only authorized
Silk’n™ repair centers are permitted to perform repairs.
Opening Silk’n Flash&Go™ may expose you to dangerous electrical components and to pulsed light energy, either of
which may cause serious bodily damage and/or permanent eye injury.
Trying to open Silk’n Flash&Go™ may also damage the device and will void your warranty.
Please contact Silk’n™ Customer Service if you have a broken or damaged device in need or repair.
For more information about Silk’n™ products please enter your local Silk’n™ website, www.silkn.eu or www.silkn.com.
If your device is broken, damaged, in need of repair, or for any other user assistance, please contact your local Silk’n™
Customer Service:
For USA and Canada customers: 1-877-DO-SILKN / 1-877-367-4556, contact@silkn.com
For customers in other countries: info@silkn.com
12. Customer Service
Specs, Spot Size
1.3cm x 3cm [4cm²]
Speed
1 pulse every 3.5 second: 1.7 cm
2
/sec
Technology
Home Pulsed Light™
Max Energy Level
Max 5J/cm
2
Wavelength
475-1200nm
Charging Time/Power Source
Continuous operation
Electrical Requirements
100-240VAC, 2A
Time Needed to Treat Lower Legs
30 minutes
Operation and Safety
New Skin Color Sensor ensures use only on suitable
skin complexions.
Safety sensor tip enables maximum safety & control.
Easy to use.
Package Size
22cm x 22cm x 13cm
Temperature
Operating
10 to 40°C
Storage
-40 to +70°C
Relative Humidity
Operating
30 to 75%rH
Storage
10 to 90%rH
Atmospheric pressure
Operating
700 to 1060hPa
Storage
500 to 1060hPa
13. Specifications
