6
7
CLEANING THE PRE-FILTER:
For best performance vacuum pre-filter once a month
1. Open the rear grill cover by gently pushing down on the tab on the top of the grill cover. Fig. 1
2. Open the cover outward until the tabs at the bottom of the grill cover easily slide away from the unit. Fig. 2
3. Remove the PetPlus Odour filters and set aside. Remove the Pre-Filter from the grill cover. Fig. 3
4. Use the brush attachment with your vacuum cleaner. Run the attachment along both sides of the Pre-Filter
cleaning it thoroughly. Fig. 4
5. Then place the Pre- Filter back in the grill cover, making sure it is seated in place on the frame (Fig. 5). Place
the PetPlus Odour Filters back into the grill cover, seating them on the rails with the pull tab facing outward at
the top of each filter.
6. Place the tabs at the bottom of the grill cover into the base of the unit. Gently push the grill cover back into
place until you hear a click sound indicating that the grill cover is firmly latched. Fig. 6
DO NOT WASH ANY OF THE FILTERS. DO NOT IMMERSE IN WATER.
CLEANING AND MAINTENANCE:
For best performance, we recommend:
• NEVER use water or any household cleaners or detergents to clean the filters.
• Clean off the outside of the unit with a dry cloth once a month
• NEVER use water, wax, polish, or any chemical solution to clean the outside of the unit
• Clean off the grill cover using a damp cloth or the brush attachment of your vacuum once a
month
• NEVER use wax, polish, or any chemical solution to clean the grill cover
• Replace the True HEPA filters every 12 months
• Replace the PetPlus Odour filters every 6 months
• Vacuum the pre-filter once a month
• If you will not be using the air purifier for an extended period of time, please store in the box, or
a cool, dry place.
TROUBLESHOOTING:
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit will not operate
• Unit is not plugged in
• Unit not turned on
• No power at outlet
• HEPA filters not installed properly
• Plug unit in
• Press the POWER button to turn on
• Check circuits, fuses, try a different
outlet
• Re-install the HEPA filters
Reduced airflow or
poor filtering
• Plastic wrapping not removed
• The back grill cover may be blocked
• The pre-filter may be clogged
• Remove plastic wrapping from
filters
• Check to make sure nothing is
blocking the back grill cover and
air intake
• Check and clean the pre-filter
Excessive noise
• The unit is not level
• PetPlus Odour filters still in plastic bags
• The filters are not seated properly
• The filters may be dirty restricting air flow
• Place the unit on a flat, even
surface
• Remove the PetPlus filters from
plastic bags
• Make sure all filters are secured
• Replace the filters
Replace filter light
remains lit after filter
replacement
• The replace filter indicator needs to be reset
• Press and hold the replace filter
button until you hear a beep
The unit seems to be
producing odours
• The filters need replacing
• Replace the filters as needed
