HomeSeer PRO-100 S5 Quick Start Manual Download

Page: 10 / 10

Page 10

Troubleshooting Your PRO-100

All customers have lifetime support. Initially you have 30 Day Priority Phone Support and after that you have support
through our Help Desk (

helpdesk.homeseer.com

) and our community based Message Board (

board.homeseer.com

Symptom

Cause

Solution

Unit Won’t Power On

Ac Adapter Unplugged

Plug-In Adapter

AC Adapter Bad

Contact HomeSeer

Power Cable Bad

Unit Powers On But Won’t Boot

USB Hardware Conflict

Detach USB Device And Reboot

Software Failure

Contact HomeSeer

Hardware Failure

Z-Wave Devices Cannot Be Included
Into Z-Wave Network

Device Was Previously Installed On
Another Z-Wave Network

Use “Exclude Device” Procedure To
Reset Device, Then Try To Include

Device Failure

Replace Device

Z-Stick Failure

Contact HomeSeer

HSDiscover Cannot Locate Device

PRO-100 Not Powered On

Power Unit On

PRO-100 Not Fully Booted

Wait 2 Minutes For Unit To Boot

PRO-100 Not Connected To LAN

Connect Unit To Router And Reboot

Door Locks Won’t Include Or Can’t
Be Controlled

Inclusion Process Incorrect Or
Incomplete

Exclude Devices and Repeat
Procedure Outline In “Including
Battery Powered Devices” Section

Sensors Won’t Include Or Can’t Be
Monitored
All Other Problems

Contact HomeSeer

HomeSeer Technologies

10 Commerce Park North, Unit #10

Bedford, NH 03110

www.homeseer.com

603-471-2816

Summary of Contents for PRO-100 S5

Page 1: ...h the PRO 100 The method below should work with any browser on any device mobile or desktop a Navigate to http find homeseer com b Click the Search button Your HomeSeer system should now appear at the bottom c Click the IP address hyperlink to access your system s web interface Changing the Username and Password The default username is default and the default password is default It is highly recom...

Page 2: ...100 from Any Computer on the Internet 1 Open any Java compatible browser and in the address box enter http IP Address 5800 where IP Address represents the physical or virtual internet IP Address for your PRO 100 Example http 77 324 445 103 5800 or http mydomain com 5800 2 If a security message appears click the run button 3 A small box titled VNC Viewer Connection Details Click OK in this box 4 An...

Page 3: ...mostats door locks and sensors they must be included into a Z Wave network Follow the steps below to add your Z Wave controller and create a Z Wave network For a more visual walkthrough click here http board homeseer com showthread php t 162907 a Go to the Plug ins drop down menu and hover over Z Wave Select Controller Management b Click the Add Interface button to begin the management process c Y...

Page 4: ...oes not glow solidly the device may need to be reset Reset the device by following the procedure outlined in Excluding Devices below c If you have other Z Wave devices to add to your network you may keep the Z Stick in inclusion mode and add the remaining devices using the procedure above Once you re finished tap the button on the Z Stick again The LED light will turn off and it will no longer be ...

Page 5: ... need to import that network into your PRO 100 so that your devices can be monitored and controlled Here s how to do that Importing Z Wave Devices e From the web interface use the pull down menus to navigate to the Z Wave Controller Management page PLUG INS Z Wave Controller Management f Locate the Z Wave Interfaces area and expand the section of your Z Wave Controller Open the Actions menu and ch...

Page 6: ...omeSeer system Follow the instructions below to set up HSTouch Server a Go to the Plug in s menu within your HomeSeer Web Control and click on Manage b If HSTouch Server is not installed follow these steps otherwise skip to step f c Click on Additional Interfaces to expand the plug in updater d Scroll down to User Interfaces and expand that Check the box next to HomeSeer HSTouch Server e Scroll ba...

Page 7: ...he project being used for your device Client Name will allow you to change the name of your device s HSTouch Client For use with HSTouch Designer Zipcode is used for weather k Now that your Client has been set up go back to the Main Screen and go to the settings menu on the bottom right Click Exit Now go to your app drawer and click HSTouch This will allow for any changes to take place l You are n...

Page 8: ...meTroller HS3 users this is located on the bottom of your unit For HS3 Software users this information was emailed to you f Click Register You will receive a confirmation on the next screen unless errors are detected You will also be emailed an email that requires a confirmation Click the link in the email Setting Up MyHS The next step involves going into the HSTouch application and entering in yo...

Page 9: ...ing Expand Collapse Section Marked Devices Shown Header and Menus Shown Marked Devices Hidden Header and Menus Not Shown Access Log Settings Poll Devices for Status Reset Layout to Default Run Event Devices Ungrouped Grouped Add a Keyword or Pair Group Conditions are used not being used Expand Device Management Page Collapse Device Management Page If you want to know what that button will do just ...

Page 10: ...to Z Wave Network Device Was Previously Installed On Another Z Wave Network Use Exclude Device Procedure To Reset Device Then Try To Include Device Failure Replace Device Z Stick Failure Contact HomeSeer HSDiscover Cannot Locate Device PRO 100 Not Powered On Power Unit On PRO 100 Not Fully Booted Wait 2 Minutes For Unit To Boot PRO 100 Not Connected To LAN Connect Unit To Router And Reboot Door Lo...

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HomeSeer PRO-100 S5, Quick Start Manual

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