6
Help and Troubleshooting
Shutdown settings
- Power off mode: When there is no operation on the device, the device will
shut off automatically when reaches the set time (1-5min);
- Sleep timer: The device will shut down automatically when reaches the set
time (1-99min).
Information: check player information and disk space about your player;
Format device/Factory settings: Format the device or restore to factory
settings.
Note:
Before formatting the device, please backup the file so as not to lose any
files.
Can’t turn on the player
- Please check whether the player is run out of power, connect the player to an
adapter and try again after charging.
Can’t charge the battery
- Disconnect the player, and then reconnect it.
- Charge the battery under an proper temperature within the range of 5
℃
(41
℉
) to 35
℃
(95
℉
).
- Turn on the computer.
- change the USB cable
Can’t download files from computer
- Please confirm whether it’s connected properly;
- Please check whether the storage space of the internal memory is full;
- Please check whether the USB cable is damaged.
Can’t recognize the player when connected to the computer via USB
cable.
- Disconnect the player, wait for a few minutes, and then reconnect it.
- Disconnect the player, restart the computer, and then reconnect the player.
- Connect your player to another USB port on your computer.
- If the player has not been used for a long period of time, charge the player
