11
ENGLISH
CONSUMER INFORMATION
Warranty and Distributor/Dealer Locator Information
United States, Puerto Rico, and U.S. Virgin Islands:
Visit our website: www.honda-engines.com
Canada:
Call (888) 9HONDA9
or visit our website: www.honda.ca
For European Area:
Visit our website: http://www.honda-engines-eu.com
Customer Service Information
Servicing dealership personnel are trained professionals. They should be
able to answer any question you may have. If you encounter a problem
that your dealer does not solve to your satisfaction, please discuss it with
the dealership’s management. The Service Manager, General Manager, or
Owner can help.
Almost all problems are solved in this way.
United States, Puerto Rico, and U.S. Virgin Islands:
If you are dissatisfied with the decision made by the dealership’s
management, contact the Honda Regional Engine Distributor for your
area.
If you are still dissatisfied after speaking with the Regional Engine
Distributor, you may contact the Honda Office as shown.
All Other Areas:
If you are dissatisfied with the decision made by the dealership’s
management, contact the Honda Office as shown.
Honda’s Office
When you write or call, please provide this information:
• Equipment manufacturer’s name and model number that the engine is
mounted on
• Engine model, serial number, and type (see page 8)
• Name of dealer who sold the engine to you
• Name, address, and contact person of the dealer who services your
engine
• Date of purchase
• Your name, address and telephone number
• A detailed description of the problem
United States, Puerto Rico, and U.S. Virgin Islands:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400, 8:30 am - 7:00 pm ET
Canada:
Honda Canada, Inc.
Please visit www.honda.ca
for address information
Telephone:
(888) 9HONDA9
Toll free
(888) 946-6329
Facsimile:
(877) 939-0909
Toll free
For European Area:
Honda Motor Europe Logistics NV.
European Engine Center
http://www.honda-engines-eu.com
All Other Areas:
Please contact the Honda distributor in your area for assistance.
Honda General Purpose Engine International Warranty
The Honda General Purpose Engine installed on this brand product is covered b
y
a Honda General Purpose Engine Warrant
y
, on the following assu
m
ptions.
- The warrant
y
conditions confor
m
to those for the general purpose engine established b
y
Honda for each countr
y
.
-
- The warrant
y
does not appl
y
to countries where there is no Honda distributor.
To obtain warranty service:
You
m
ust take
y
our Honda general purpose engine, or the equip
m
ent in which it is installed, together with proof of original retail
purchase date to a Honda engine dealer authorized to sell that product in
y
our countr
y
or the dealer who
y
ou purchased
y
our product
fro
m
. To locate a Honda distributor/dealer near
y
ou or check warrant
y
condition in
y
our countr
y
, visit our global service infor
m
ation
website
https://www.hppsv.co
m
/ENG/ or contact distributor in
y
our countr
y
.
E
x
clusions:
This engine warrant
y
does not include the following:
1. An
y
da
m
age or deterioration resulting fro
m
the following:
-
- I
m
proper repair or
m
aintenance
- Operating
m
ethods other than those indicated in the engine owner’s
m
anual
- Da
m
age caused b
y
the product on which the engine is installed
- Da
m
age caused b
y
conversion to, or use of, fuel other than the fuel(s) that the engine was originall
y
m
anufactured to use, as set forth in the engine owner’s
m
anual
and/or warrant
y
booklet
-
e
m
issions warrant
y
unless non-genuine part used is not co
m
parable to Honda part and was cause of the failure)
- E
x
posure of the product to soot and s
m
oke, che
m
ical agents, bird droppings, sea water, sea breeze, salt or other environ
m
ental pheno
m
ena
- Collision, fuel conta
m
ination or deterioration, neglect, unauthorized alteration, or
m
isuse
- Natural wear and tear (natural fading of painted or plated surfaces, sheet peeling and other natural deterioration)
2. Consu
m
able parts: Honda does not warrant parts deterioration due to nor
m
al wear and tear. The parts listed below are not covered b
y
warrant
y
(unless the
y
are needed
as a part of another warrant
y
repair):
-
- Lubricant: oil and grease
3. Cleaning, adjust
m
ent, and nor
m
al periodic
m
aintenance work (carburetor cleaning and engine oil draining).
4. Use of the Honda general purpose engine for racing or co
m
petition.
5.
https://www.hondappsv.co
m
/ENG/QR/GCV145_170_200/
About SERVICE & SUPPORT Label
There may be the SERVICE & SUPPORT label* affixed to the Honda General Purpose Engine.
As you visit our website by scanning this two-dimensional barcode (QR code), you will find service information.
* This label is not affixed to all models.
3RZ9S8000.book 11 ページ ２０１９年９月３日 火曜日 午後４時１７分
