Document 800-07067 Rev C
61
11/10
A
Troubleshooting
Technical Support
Prior to calling Honeywell technical support, refer to the following topics for possible
solutions to problems with your network camera. To contact the Honeywell Video
Systems technical support team, call 1-800-796-2288 (North America only) or send an
e-mail to
HVSsupport@honeywell.com
.
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Merchandise Authorization (RMA) number. The RMA number must be
clearly marked on all return packages and internal paperwork.
Problem: Web-Client Does Not Display the Expected Video
Possible solutions:
•
Ensure that your web browser settings have been configured to allow ActiveX
controls (see
Step 5: Launch the Web-Client to View Live Video
information on setting up your browser).
•
Ensure that the network cable from the camera is connected to both the camera and
the network.
Summary of Contents for 720P
Page 2: ......
Page 3: ...Reference Guide ...
Page 8: ...8 Figures ...
Page 10: ...10 Tables ...
Page 38: ...38 Installing the Honeywell IP Utility and Web Client Software ...
Page 60: ...60 IP Camera Web Client ...
Page 66: ...66 Specifications ...
Page 72: ...72 ...
Page 73: ......