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CONSUMER RELATIONS
Mail questions or comments to:
Kaz USA, Inc.
Consumer Relations Dept.
250 Turnpike Road
Southborough, MA 01772
Call us toll-free at: 1-800-477-0457
E-mail: consumerrelations@kaz.com
Or visit our website at:
www.kaz.com
Please be sure to specify a model number.
NOTE: IF YOU EXPERIENCE A PROBLEM, PLEASE CONTACT CONSUMER RELATIONS FIRST OR SEE
YOUR WARRANTY. DO NOT RETURN TO THE ORIGINAL PLACE OF PURCHASE. DO NOT ATTEMPT
TO OPEN THE MOTOR HOUSING YOURSELF, DOING SO MAY VOID YOUR WARRANTY AND CAUSE
DAMAGE TO THE AIR PURIFIER OR PERSONAL INJURY.
My filter bar says my filter is still relatively clean but when I checked my filter, it was really dirty.
In conditions where smoke, pets or air with a lot of contaminants are present it is possible that the filter
could be dirty sooner than indicated on the indicator. The filter life indicator on your unit runs on a timer
and if there are more particles in your air than in an average home, your filter could capture airborne
particles sooner than indicated on the display. The indicator is intended to be used as a guideline and
individual environmental conditions will vary.
My unit will not turn on.
The air cleaner has safety features to ensure that the unit is ready for operation. Check to make sure the
filter is installed and is flush to the air cleaner. Check to make sure the rear grille is snapped into place.
If your unit still won’t turn on, contact Kaz Consumer Relations at 1-800-477-0457.
My Air Purifier is starting to make noise and the air output is less. What’s wrong?
The filters may be dirty. High amounts of contaminates can block the pores in the filter and stop the air
from moving through it. The filters should be cleaned.
How long should I run my Air Purifier?
For best results, you should operate your Air Purifier 24 hours a day when possible. This unit will be
more effective when doors and windows are closed.
Can I wash my odor reducing
K
pre-filter?
No. Washing the odor reducing
K
pre-filter will destroy it. You can, however, wash the sponge like
permanent pre-filter.
How does the electronic filter check work?
The filter check LED will illuminate when it is time to check the filters after 3 months of continuous
operation of the air cleaner.
FREQUENTLY ASKED QUESTIONS
