Document 800-04194V1 Rev A
121
07/11
B
Troubleshooting
This appendix contains the following sections:
•
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Troubleshooting Using Diagnostic Options
General Troubleshooting
If you experience any of the following issues, use this troubleshooting guide to
resolve the problem. If the problem persists, call Technical Support at
1-800-323-4576 (ext. 2) or e-mail HVSsupport@honeywell.com.
Note
Any equipment returned to Honeywell Systems Group for warranty or
service repair must have a Return Material Authorization (RMA)
number. The RMA number must be clearly marked on all return
packages and internal paperwork.
No picture appears.
•
Ensure that the lens cap has been removed.
•
Check the video connections to the CCTV system and to the dome. Are the
cables connected securely?
•
Check the power supply voltage. Is it within the operating specifications for
your camera model?
Summary of Contents for EQUIP Series
Page 6: ...vi ...
Page 10: ...x ...
Page 12: ...xii Figures ...
Page 14: ...xiv Tables ...
Page 18: ...xviii ...
Page 56: ...36 Preparing to Configure the Dome ...
Page 120: ...100 Configuring Video ...
Page 130: ...110 System Administration and Equipment Handling ...
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