To clear individual messages
1. Right-click the message that you want to clear and choose
Clear Message
.
The message is removed from the Message Summary.
To clear the page of messages
1. Click the
Clear Page
button in the lower-right corner of the Message Summary.
All the messages are removed from the Message Summary.
Tip:
If you have an IKB, your system might be configured so that pressing the
MSG CLEAR button on the IKB clears the page of messages when no
individual message is selected on the Message Summary. When you clear
the page in this way, you are asked to confirm that you want to clear the
page of messages.
Adding comments to a message
If required, you can add comments to messages in the Message Summary. For example, you
might need to add details about your response to a message.
To add a comment to a message
1. Select the message to which you want to add a comment.
2. If the Details Pane is not visible, click the
Show Details Pane
button.
3. Click the
Comments
tab.
Any existing comments that have been added to a message are displayed.
4. Type in your comment and click
Save Comments
.
Responding to messages
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