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A Honeywell employee at the customer site has determined that the product
should go back to Honeywell for some other reason.
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Exchange — for example, an incorrect item was shipped or the wrong size of
belt was ordered.
Some Honeywell customers have service contracts with repair depots to
perform repairs on Honeywell products. Customers with these service contracts
should contact their repair depot to return equipment. Follow the RMA issuance
procedures to eliminate unnecessary repair costs and to ensure timely product
receipt. If you have a question about the RMA process, please contact Customer
Service.
Packaging Items for Return to Honeywell
NOTE
Properly packaged RMA items facilitate faster repair and return of
Honeywell products. Honeywell appreciates your assistance and adherence
to these policies.
1. Pack items so that no items can come into direct contact with one another
or with the sides, bottom, or top of the shipping container.
2. Line the shipping container with at least one layer of padding, preferably
anti-static bubble pack.
3. Pack each item individually in a bag or wrapping, preferably anti-static
bubble bags or wrapping.
If individual wrapping is not possible, place some packing material (such as
anti-static bubble pack) on the bottom of the shipping container, then pack
items between layers of the material.
Avoid using foam peanuts as the only packing material because they do not
prevent items from coming into contact with each other or the walls of the
shipping container. Peanuts can, however, fill empty space in the shipping
container and on top of items that have been individually packed in anti-
static bubble bags.
Sending Equipment Back for Repairs: Return
Material Authorization (RMA) Procedures
1. Send an email to ACSHSMVocollectRMA@honeywell.com with the following
information:
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Name of customer contact person
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Company name
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Company address
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Phone number
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Fax number
53
SRX3 User Guide - Preliminary
Summary of Contents for HBT1500-01
Page 1: ...SRX3 Headset User Guide ...
