GETTING
ST
AR
TED
In the event that a service technician needs to call in to the TrueSTEAM support techline, the following information
is typically required for the Honeywell tech support specialist to accurately evaluate each situation. Failure to have
this information ready may result in resolution delays or a potentially incomplete diagnosis.
Honeywell recommends completing the below questionnaire and leaving a copy
behind at the home along with the TrueSTEAM installation guide with every TrueSTEAM
installation.
Honeywell TrueSTEAM techline: 800-814-9452
TrueSTEAM Pre-Install Information
Model Number of TrueSTEAM Unit
Date Code (xxxx)
Water Quality Test
1 2 3 (circle
one)
Water Pressure Test (psi)
Flush Cycle Setting
DIP 1
OFF ON OFF ON (cicrle
one)
DIP 2
OFF ON ON OFF (cicrle
one)
Duct Static Pressure Test (in.wc.)
(Maximum static pressure is 0.5 in.wc.)
Condensate Pump or Drain
Pump
Drain
(circle
one)
If Drain - PVC or Standard
PVC
Standard N/A
(circle
one)
Supply Voltage to Unit (V)
Monitoring Air Flow/System Power/
None
DIP 4
ON
OFF
(cicrle one)
DIP 5
ON
OFF
(circle one)
Control - Wireless or Wired
Wireless Wired
(cicrle
one)
Fan Control - TrueSTEAM or Controller
TrueSTEAM
Controller
(circle
one)
Other (any additional relevant
information)
BEST
PRACTICE
Complete this information sheet and leave on all jobsites
TrueSTEAM Humidification System 69-2285—01
6