Troubleshooting
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5 Troubleshooting
Technical Support
Prior to call Honeywell technical support, refer to the following topics for
possible solutions to problems with your HICC-0100P/N camera. To contact
the Honeywell Security service team, please send an E-mail to
security.service@honeywell.com.
Any equipment returned to the Honeywell Video Systems for warranty or
service repair must have a Return Merchandise Authorization (RMA) number.
The RMA number must be clearly marked on all return packages and internal
paperwork.
Problem: Lens out of Optical Focus
Possible solutions:
1. Verify that the lens cap has been removed from the camera.
2. This can also be cause by dirt, oil, grease, and fingerprints, and so on, that
have accumulated on the lens or bubble. Check the lens and bubble, and then
clean them, if needed.
.
Caution
Use extreme caution when cleaning the lens and bubble so you
do not scratch their optical surfaces. Prepare a washed-out
cotton cloth or lens cleaning paper with alcohol or lens cleaning
liquid. Clean by moving spirally from the lens center towards its
rim. Repeat until the lens is completely clean