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The following troubleshooting guide addresses the most common problems. If problems persist, call
customer support. Unplug and disconnect the appliance from the power source before attempting
to troubleshoot.
TROUBLESHOOTING GUIDE
EN
PROBLEM
POSSIBLE CAUSE
SOLUTION
The air
conditioning
unit does not
start
No electricity.
Check for power.
Batteries in the remote
control need to be
replaced.
Change remote control batteries.
The power cord is not
properly plugged in.
Remove and reconnect the power cord.
The safety LCDI plug has
tripped (USA / Canada /
Mexico only).
Reset the safety LCDI plug, if problem
persists contact our customer support
(USA / Canada / Mexico only).
Runs a short
while only
The thermostat
temperature setting
is too close to room
temperature.
Lower the set temperature.
Air outlet is blocked.
Make sure the exhaust hose is properly connected.
There are tight bends in
the air exhaust hose.
Connect exhaust hose as per instructions on page 3.
In Heating
Mode*, the unit
keeps switching
off frequently.
The room is too humid.
Water Tank needs to be
emptied.
In Heating mode, the heat pump condenses moisture
from the air into the internal water tank. In more
humid rooms, it will collect faster and need to be
emptied out more frequently. It is recommended to
use the heat mode in 50% humidity or less.
Switch off any appliances such as a humidifier or
kettle to avoid extra moisture build up in the room
when operating in heat mode.
*Applicable for models with Heating feature only.
