CLSS Gateway - Installation and Users’ Manual | P/N:LS10248-000HW-E | REV. F | FEB/11/2022
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Honeywell CLSS Alarm Transmission Services
Configurations
5.4 Honeywell CLSS Alarm Transmission Services
The CLSS Gateway enables the central monitoring service providers, fire department, and
its building occupants to have the quickest response possible to an event. The building
occupants are given early, personalized guidance to safety.
This service also increases the first-time fix rate for all service providers. Its predictions
about certain upcoming needs reduce business disruptions as well.
Communication Management
•
The communication path between the gateway and the Central Station is supervised.
The default supervision timing is 5 minutes.
•
In case of an AC failure, the CLSS Gateway communicates to the central station after
120-minutes.
5.4.1 Central Station Communication
The CLSS Gateway receives events from a listed Fire Alarm Control Unit and transmits
events using cellular, wireless, or Ethernet to Honeywell's Network Operations Center
(NOC). All signals from the CLSS Gateway are delivered to Honeywell's NOC, which routes
the events to the appropriate central monitoring station over telephone networks, IP
networks, or both.
5.4.2 Activating the Central Station Communication
In the
CLSS Site Manager
, the service provider administrator should activate the central
station communication. It is a one-time activity, which can be done for an operational
gateway or for a newly installed gateway.
Adding a Central Station to the CLSS Account
Only those central stations added in the external accounts of the CLSS Site Manager can
receive alarms the gateway sends. Therefore, a service provider administrator should first
perform this one-time activity and add the accounts.
1. Log onto the CLSS
Site Manager.
2. Click on the profile icon at the top right and click
External Accounts
.
3. Click
ADD NEW
under the
Central Stations
section.
4. Follow the on-screen instructions to add the central station account.
NOTE:
This special service is available only to select service providers. For more details,
contact Honeywell Technical Support.
NOTE:
Before activating the central station communication, ensure that the CLSS
Gateway has no communication failures. During a connection failure, the CLSS Gateway
cannot send event data to the
CLSS Site Manager
or the NOC.
For example, if the gateway's Ethernet cable is disconnected, its fire panel will display
UDACT Trouble
. Only after restoring the connection and clearing the trouble, the
CLSS
Site Manager
or the NOC can receive events again.
NOTE:
Using the credentials given, you can log onto the
CLSS Site Manager
available on
and enable this feature
.
Honeywell recommends Chrome
browser for using the
CLSS Site Manager
.