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LANSRLU1

Honeywell Access Systems

12

7-101002-00

Problems and Error Messages

Problem/Message

Reason

Solution

When issuing the ARP -S 
command in Windows, 
"The ARP entry addition 
failed: 5" message dis-
plays.

The user currently logged 
in does not have the cor-
rect rights to use this com-
mand on this PC.

Have someone from the IT 
department log in a user-
with sufficient rights.

When attempting to assign 
an IP address to the UDS 
via the ARP method, the 
"Press Enter to go into 
Setup Mode" error 
(described below) dis-
played. Now when Telnet-
ing to the UDS, the 
connection fails.

When Telneting into port 1 
on the UDS, a temporary 
IP address is being 
assigned. When Telneting 
into port 9999 without 
pressing <enter> quickly, 
the UDS will reboot, caus-
ing it to lose the IP 
address.

Telnet back into Port 1. 
Wait for it to fail, then Tel-
net to port 9999 again. 
Make sure to press 
<enter> quickly. (Only be 
allocated 5 seconds to 
press <enter>.)

When Telneting to port 
9999, the message "Press 
Enter to go into Setup 
Mode" displays. However, 
nothing happens when 
pressing <enter>, or the 
connection is closed.

The <enter> was not 
pressed quickly enough. 
Only have 5 seconds are 
allocated to press<enter> 
before the connection is 
closed.

Telnet to port 9999 again, 
but press <enter> as 
soon as the message 
"Press Enter to go into 
Setup Mode” appears.

When Telneting to port 1 to 
assign an IP address to 
the UDS, the Telnet win-
dow does not respond for 
a long time.

The Ethernet address may 
have been entered incor-
rectly with the ARP com-
mand.

Verify that the Ethernet 
address that was entered 
with the ARP command is 
correct. The Ethernet 
address may only include 
numbers 0-9 and letters A-
F. In Windows and usually 
in Unix, the segments of 
the Ethernet address are 
separated by dashes. In 
some forms of Unix, the 
Ethernet address is seg-
mented with colons.

The IP address being 
assigned is not on the logi-
cal subnet.

Confirm that the PC has an 
IP address and that it is in 
the same logical subnet as 
the UDS.

The UDS may not be 
plugged into the network 
properly.

Make sure that the Link 
LED is illuminated. If the 
Link LED is not illuminated, 
then the UDS is not prop-
erly plugged into the net-
work.

Summary of Contents for LANSRLU1

Page 1: ...7 101002 00 LANSRLU1 Lantronix UDS100 QuickStart User Guide Available Now At Click Here ...

Page 2: ...EDs 4 Assigning the IP Address 4 Programming 5 DeviceInstaller 5 Install the DeviceInstaller 5 Assign IP Address and Network Class 5 Programming the UDS100 with Windows Command Prompts 8 Serial Programming through HyperTerminal 9 WIN PAK 2 0 Pro Intl R3 Configuration with UDS100 10 System Design 11 Connection Alternatives 11 Problems and Error Messages 12 Adapter Pinouts for 9 pin and 25 pin Conne...

Page 3: ...t no data is lost or duplicated and that everything sent to the connection arrives correctly at the target Requirements for WIN PAK 2 0 Pro R3 and Higher LANSRLU1 at the Remote End N 485 PCI 2L with 25 pin M M null modem adapter Requirements for WIN PAK 1 1x UDS100s at the Local End at the Remote End 485 PCI 2L with 25 pin M M null modem adapter Troubleshooting Requirements 9 pin female to 25 pin ...

Page 4: ...nd status blinking green 1 blink EPROM checksum error 2 blinks RAM error 4 blinks EEPROM checksum error 5 blinks Duplicate IP address on networ k Diagnostics blinking red and status blinking green 4 blinks Faulty network connection 5 blinks No DHCP response Status steady green Serial port not connected to network Status blinking green Serial port connected to network Method Description DeviceInsta...

Page 5: ...installer exe 2 Click the DeviceInstaller button The installation wizard window displays 3 Respond to the installation wizard prompts When prompted to select an installation type select Typical Assign IP Address and Network Class 1 Click the Start button on the task bar and select Programs Device Installer DeviceInstaller The DeviceInstaller window appears 2 Observe the menu bar and tool bar Selec...

Page 6: ...taller win dow will reappear On the tool bar select 8 Select Start Search as well as the PC Network Class 9 After receiving a response from the unit s displaying the assigned IP select Save 10 Select OK on the window con firming the successful update of the unit s 11 On the Search Network window select Back The user will then be back at the Main DeviceInstaller window 12 If adding more than one de...

Page 7: ...ress prompt a Hit enter immediately if no gateway is required b Type Y if a gateway is used If the user selects Y at the Gateway IP Addr 000 prompt enter the gate way address then enter 19 At the Netmask Number of Bits for Host Part 0 default 00 prompt enter 8 16 or 24 pending the subnet mask class being used 8 Class C subnet 255 255 255 0 16 Class B subnet 255 255 0 0 24 Class A subnet 255 0 0 0 ...

Page 8: ...g a Target Source 31 To test communications under the Ports option enter in 3001 and then select OK If able to communicate through the UDS100 on port 3001 the user will notice a black screen with a blinking cursor 32 Upon completion exit out of DeviceInstaller Programming the UDS100 with Windows Command Prompts 1 Connect the UDS100 to the net work 2 On the Windows Menu Bar select Start Run 3 Enter...

Page 9: ...ccessories Communications HyperTermi nal 2 A Connection Description screen will appear prompting the User to enter a name and choose an icon Enter a name and select OK 3 A Connect to screen will appear Under the category Connect using Select the COM Port in use with the UDS100 4 At last a COM Properties screen will appear Make the following changes Bits per second 9600 Data Bits 8 Parity None Stop...

Page 10: ...5 Loop has already been configured right click on the 485 and select Con figure 5 Notice two tabs Basic Informa tion and Port Settings Select the Port Settings tab 6 Under Port press the drop down arrow and select TCP IP connec tion 7 At this point enter an IP Address or Node name 8 After the IP Address has been entered exit the Loop Configura tion by selecting OK 9 At this point continue with the...

Page 11: ...HUB firmware is used for dial up systems Replace the HUB firmware chip with a PCI firmware chip Be sure that the version PCI matches that of the HUB N 485 PCI 2 9 pin female on serial end Designed for direct con nect Use a 9 pin to 25 pin M M Null modem adapter to interface between the PCI and the UDS100 N485PCI2L 25 pin female on serial end Designed for connection to the LANSRL or LANSRLT Use a 2...

Page 12: ...go into Setup Mode displays However nothing happens when pressing enter or the connection is closed The enter was not pressed quickly enough Only have 5 seconds are allocated to press enter before the connection is closed Telnet to port 9999 again but press enter as soon as the message Press Enter to go into Setup Mode appears When Telneting to port 1 to assign an IP address to the UDS the Telnet ...

Page 13: ... power up properly and the LEDs are flashing Various Consult the LEDs section in the Introduction chapter or the Quick Start guide for the LED flashing sequence patterns Call Lantronix Technical Support if the blinking pattern indicates a critical error The UDS is not communi cating with the serial device attached to the UDS The most likely reason is the wrong serial cable or serial settings were ...

Page 14: ...X X is the IP of the UDS PING X X X X X X X X is the IP of the UDS If a response is given then there is a duplicate IP address on the network the LEDs on the UDS should flash a sequence that tells you this If no response is given use the serial port to verify that Tel net is not disabled With DeviceInstaller a Wrong Password error is given when attempting to upgrade the firmware An incorrect setti...

Page 15: ...us LED is blink ing consistently or is com pletely off then there is a good socket connection If the Status LED is solid green then the socket connection does not exist Use the Connect Mode option C0 for making a connection to the UDS from the network Use Connect Mode option C1 or C5 for a connection to the network from the UDS When connecting to the Web Manager within the UDS the message No Conne...

Page 16: ...in Connectors Null Modem Adapter 9 to 25 pin Straight through Adapter 9 to 25 pin 9DB to 25DB 9DB to 25DB 2 RX 2TX 2 TX 3 TX 3 TX 3 RX 3 RX 2 RX 5 SG 7 SG 5 SG 7 SG Null Modem Adapter 9 to 9 pin Straight through Adapter 9 to 9 pin 9DB to 9DB 9DB to 9DB 2 RX 3 TX 2 TX 2 TX 3 TX 2 RX 3 RX 3 RX 5 SG 5 SG 5 SG 5 SG Null Modem Adapter 25 to 25 pin Straight through Adapter 25 to 25 pin 25DB to 25DB 25DB...

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