11
TROUBLESHOOTING
TROUBLESHOOTING (CONTINUED)
WARNING
: To keep the warranty valid, never repair this
product or any parts yourself. If you experience any
problems with the product, first check these trouble-
shooting instructions before contacting our customer
service centers. If the problem persists, follow the
warranty instructions in the Service and Warranty manual
for customer service options.
Ovale
™
Docking Speaker does not turn on
• Ensure that the AC power adapter has been connected
properly.
• Ensure that there is power from the AC electrical outlet.
Ovale
™
Docking Speaker - no sound, or poor sound
quality
• Adjust the volume on the Docking Speaker.
• Adjust the volume of your iPod/ iPhone/ iPad,
Bluetooth
device or the external audio device that is connected to
the Docking Speaker.
• Make sure that the Docking Speaker is set to the
correct Audio Source matching the device that you want
to play. For example, make sure the Audio Source is set
to “iPod” when you are trying to play music from your
iPod/ iPhone/ iPad device.
• Some songs sound better with higher bass, some with
higher treble. Adjust the Digital Sound Profile settings or
switch on/ off the Dynamic Bass Boost to enhance
sound quality for different types of songs.
• The quality of the song file (for example, an MP3 song
file) can vary from different sources. Poor quality song
files can result in unclear sounds or unwanted noise
that will be heard when played on this speaker. It is
recommended to remove/ delete poor quality song files
from your playlist and to try to play songs from a trusted
source such as iTunes.
• Radio reception depends greatly on the quality of radio
reception within the room where the Docking Speaker
is located. In the FM Radio Audio Source Mode, adjust
the position of the Radio Antenna, or move the position
of the Docking Speaker to a place with better radio
reception.
Wireless
Bluetooth
- poor sound quality
• Sounds may become distorted or broken up if the
Bluetooth
device is out of range of the Docking
Speaker. Make sure the Docking Speaker is placed
within 10m (30-33 feet) of your paired
Bluetooth
device. Walls, large objects or construction materials
can interfere with the quality of the
Bluetooth
connection. If you find the connection quality to be
disturbed, clear the pathway between your
Bluetooth
device and the speaker by repositioning your device or
the speaker.
Wireless
Bluetooth
- pairing problems
• If you cannot see “Ovale Speaker” listed in your
Bluetooth
device list when trying to pair with the
Docking Speaker, check that your device’s
Bluetooth
function is switched on. Also check that the Docking
Speaker is in the
Bluetooth
Audio Source Mode. Restart
the Docking Speaker to restart the
Bluetooth
pairing
mode if needed.
• If the
Bluetooth
device cannot pair with the Docking
Speaker, your
Bluetooth
device may not support the
A2DP
Bluetooth
profiles of this Docking Speaker
device. If your device is not equipped with the right
Bluetooth
profile, you can still play music from your
device by using the docking connector in the “iPod”
Audio Source Mode (for iPod/ iPhone/ iPad devices only)
or by connecting to the 3.5mm Audio Cable (included) in
the “AUX” Audio Source Mode.
The Alarm does not activate when programmed
• Check that the alarm time was set correctly to AM or
PM and matching the correct AM or PM setting of the
clock.
• Check to make sure that the Alarm Indicator Light is ON
after you set the alarm. The alarm will only activate at
the set time if the Alarm Indicator Light is switched ON.
EN
