19
TROUBLESHOOTING GUIDE (CONTINUED)
EN
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit runs but
the humidity
level does
not decrease
Insufficient time for the
dehumidifier to remove
moisture.
After initial installation, allow 24 hours to maintain
desired dryness.
Dehumidifier
runs constantly/
does not stop
Area to be dehumidified
is too large.
The capacity of your dehumidifier may not be
adequate for the room it is used in. It is recommended
to add an extra dehumidifier for large areas.
A door or window is open,
letting in new moisture.
Make sure all windows or doors to the
outside are closed and tightly sealed.
Water Tank
Full is
illuminated
and the unit is
beeping
The water tank is full.
Empty the water tank.
The water tank is not in
the correct position.
Position the water tank correctly into the unit. Unit
will not operate until the water tank is secure in place.
The unit is
blowing cold air
out of the top
vent
The purpose of the top
air vent is to distribute air
into the room.
The temperature of the air from the vent depends
on the room environment and other factors. It can
fluctuate and this is normal. No action required.
Frost appears
on the coils
Dehumidifier has been
recently turned on in low
room temperatures
(usually below 41°F
(5°C)).
This is normal. Frost will disappear in an hour
or so after the dehumidifier is switched OFF.
Connected
the continuous
drain but
the water
condensation is
not draining out
the tube
Some floors may have
an uneven surface
which may affect the
continuous drainage
function
Raise the front of the Dehumidifier ½ to 1 inch
(1.27 cm to 2.54 cm) from the floor. The water
condensation will drain out the back hose and not
into the bucket.
