TROUBLESHOOTHING
Loose branches
CAUTION!
ALWAYS UNPLUG YOUR TREE FROM ITS POWER SOURCE
BEFORE ATTEMPTING EITHER FUSE OR LAMP REPLACEMENT.
EN
5
3. If you are still experiencing problems with the tree, please contact us at 866-205-9854.
If any lights do not work on your pre-lit tree, please check the following before
1. If entire tree or a section of the tree does not light:
a) Make sure the end connector of the power cord is well connected to the
c) Check that there is power at the electrical outlet.
d) Check fuses in tree’s plugs and replace if necessary (see Replace the fuse below).
2. If a strand of lights still does not work:
a)
b)
b) Check that each section of the tree is well connected.
calling customer service:
bottom section (D).
Check that all lamps are tightly fitted inside the lampholders and that no lamps
are broken or missing. Replace any broken or missing lamps with replacement
lamps provided (see Replace the lamp below). If all lamps are firmly in the lam-
pholders, slightly twist the lamps from side to side to ensure proper connection.
If the lights still do not work, carefully remove each lamp one by one out of the
problem light string. Pull the lamp AND plastic base straight out of lampholder.
Do not twist lamps while removing from lampholders. Check two wires at the
bottom of the lampholder. Each wire should be aligned properly on the lamphold-
er to ensure a proper connection in the lampholder. If one wire is missing or too
short, please replace lamp with a replacement lamp (provide).
1. If a branch of the tree in section A, B or C falls off, follow the steps below to reinstall
it with a spare bolt.
2. If a branch of the tree in section D falls off, follow the steps
below to reinstall it with a spare reverse-threaded iron bolt
and two retainer washers.
1)
2)
Place the branch into the slot of the bracket.
Insert a spare bolt through the hole and use
diagonal pliers (not included) to crimp the bolt.
(See Fif.A)
1)
2)
Place the branch into the slot of the bracket.
Insert a spare
reverse-threaded iron bolt
through
the hole and secure using two retainer washers.
(See Fif.B)
