1.
Open Settings, search for Apps, select System update, touch
, then select Download
latest full package to check for the latest system version.
2.
If the latest update package is available, use this package to update your phone.
If the issue persists, back up your data and take your device and proof of purchase to an
authorized Huawei Customer Service Center for assistance.
Problem 3: HOTA update fails.
1.
When using HiSuite to restore and update the phone, the process fails at about 90%.
2.
The HOTA (Huawei over the air technology) update fails, and the screen below is
displayed when the phone is powered on.
Cause:
The update package obtained is incorrect.
Solution:
Please enter eRecovery mode to download the complete update package.
If the HD icon can be displayed normally before the phone system is restored, but cannot
be displayed afterwards, try the following: Remove the SIM card and insert another SIM
card provided by a different carrier into your phone. When the new SIM card
successfully registers with the network, remove it and insert the original SIM card into
your phone to resolve the issue.
