30
Customer Service
The appliance is covered by a certificate of guarantee which allows you free use
of the Hoover Technical Support Service (termed GIAS tel: 08705 400 600),
except for the price of the call, for a period of one year from the date of purchase.
Remember to send off the guarantee certificate for validation within 10 days of the
date of purchase.
You should retain the receipt issued by the retailer when you purchased the
machine to show to the call out engineer, should you need to consult one.
If your washing machine shows signs of a defect or is not working properly, before
you contact GIAS Service we recommend you carry out the checks detailed within
the Trouble shooting section of this manual.
If the problem with the machine persists after completing all the recommended
checks, please dial the GIAS Service number on the rear cover of this manual.
For the cost of a telephone call, you will be connected directly to GIAS. It is
important you tell the GIAS advisor your product’s model number and serial
number, which you will find on the rating label (16 characters, beginning with the
number 3), found on the front of the washing machine (door area). By doing this,
your enquiry will be responded to more efficiently.
Your Guarantee
Hoover guarantees all parts of this product for 5 years from the date of
purchase. During that time Hoover will replace or repair all defective parts
free of charge, except for parts subject to fair wear and tear such as belts.
The call out fee and labour costs are chargeable after the first 12 months.
To qualify for benefits under the guarantee, you must be able to provide proof
of date of purchase and the appliance must have been installed and used in
accordance with the instructions described in this manual. Consequential
losses and accidental damage to the machine is not covered by the
guarantee.
Hoover cannot be responsible for the results of using this machine for any
purposes other than those described in this manual.
This guarantee does not effect your statutory or common law rights.
40000490.qxd 16/09/2003 19:05 Page 30
