TROUBLESHOOTING
ACCESSORIES
FIND AVAILABLE REPLACEMENT PARTS AND
ACCESSORIES AT HOOVER.COM.
IF APPLIANCE IS NOT WORKING AS IT SHOULD,
HAS BEEN DROPPED, DAMAGED, LEFT
OUTDOORS, OR DROPPED INTO WATER, CALL
CUSTOMER SERVICE AT 1-800-406-2005 PRIOR
TO CONTINUING USE.
Look for these accessories on Hoover.com or
Hoover.ca or call 1-800-406-2005.
GENUINE PARTS AND ACCESSORIES:
We recommend using only with genuine
HOOVER® replacement bags (for Hoover
bagged uprights), parts, and accessories.
Damage caused by use with other than genuine
HOOVER® bags, parts, and accessories is not
covered by and may void YOUR WARRANTY.
HEPA Media Filtration bags
AH15600
Charger
BH05000
Dual Bay Charger
BH05200
0.5A Compact Charger
440014514
1.5A Compact Charger
440014513
Battery:
Model #
2.0 Ah
BH15020
3.0 Ah
BH15030
3.0 Ah MAX
BH25030
4.0 Ah
BH15240
4.0 Ah MAX
BH25040
6.0 Ah
BH15260
Every ONEPWR
™
battery works with every ONEPWR
™
product.
Problem
Possible Cause
Possible Solution
Vacuum won’t run
1. Auto Stop feature has been triggered.
1. Unit may have been put in upright position while on. Recline
the unit turn the power to “0” or Off and then turn back on.
2. Your battery may not be inserted properly. 2. Make sure the battery is fully seated in battery cavity.
3. Your battery may not be charged.
3. Check the Charge Level Indicator and charge the battery if
it’s low.
4. Your battery may be too hot.
4. Remove battery and let cool for 30 minutes, replace battery
and retry or replace with second charged battery.
5. There may be internal component damage. 5. Call for service: 1-800-406-2005.
Vacuum won’t pick
up or Low suction
1. Filter Bag full and/or lower tube clogged. 1. Empty Filter Bag
2. Broken or worn belt.
2. Replace belt
3. Brushroll and/ or Lower Tube.
3. Check Lower Tube
Check Brushroll
Dust escaping
from vacuum
1. Filter Bag full.
1. Empty Filter Bag
2. Filter Bag not installed correctly.
2. Review Filter Bag removal & replacement
3. Tubes not installed correctly.
3. Review Tube installation.
Vacuum is difficult to push
or won’t move forward
1. Wiper blade and metal guards.
1. Step 1, "Maintenance, Quick Access Brush roll Cleaning"
Smoky/burning
smell detected
1. Belt broken or stretched.
1. Replace brushroll belt
2. Brushroll is clogged.
2. Clear / remove debris from brushroll
Mode
Battery Pack
Red LED On
Charger
White LED On
Charger
Action Needed
POWER
Without Battery Pack
On for 3 seconds
On for 3 seconds
Ready to charge battery pack
TESTING
Hot Battery Pack
ON
OFF
When battery pack reaches normal
temperature, charger begins
charge mode
COLD Battery Pack
ON
OFF
When battery pack reaches normal
temperature, charger begins
charge mode
DEFECTIVE
Defective
Flashing
OFF
Battery pack or charger is defective
•
If defective, try to repeat the conditions a second time be removing and reinstalling the battery pack. If LED status repeats a
second time, try charging a different battery.
•
If a different battery charges normally, dispose of the defective pack
•
If a different battery also indicates “Defective”, the charger may be defective.
CHARGING
Charging – LED lights
will flash depending
on charge level
OFF
Flashing
Battery is being charged
FULL
Charged – lights will
go off
OFF
On for 15 seconds
Charging is complete; charger
maintains charge mode
CAUTION:
To reduce the risk of injury from moving parts
- Unplug before servicing. Do not use cleaner without brushes in place.
WARNING:
To reduce the risk of injury from moving parts
- remove battery before cleaning or servicing.
