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Problem Solving Guide

Defects you can remedy yourself

Before calling Hoover Service for technical advice please run through the following

checklist. A charge will be made if the machine is found to be working or has been

installed incorrectly or used incorrectly. If the problem persists after completing the

recommended checks, please call Hoover Service (tel: 08705 400 600); they may be

able to assist you over the telephone.

NOTE: 

The initial spin at the beginning of the washing cycle is a

normal phase of the program and not a machine fault.

The machine will not start…

Close the door. Check that there is power to the machine. Select a programme

and  press Start Pause. Check if the door locked light is illuminated.

If it is not, check the following:

1. Is the machine connected to the electrical supply?

2. Is the electrical supply OK? Check another socket.

3. Has the fuse on the machine blown? If so, replace it.

If the door locked light is illuminated and the machine does not start this means 

that the machine cannot fill with water, check the following:

1. Is the water supply to the machine switched on?

2. Are the pipes kinked or restricted in any way?

Water does not drain away… (error 3 will be displayed)

Ensure that there is not a blockage in the drain hose or the hose is not kinked.

Is the drain hose installed correctly? If connected to the sink waste make sure you

have cut the membrane or removed the bung from the under sink drainage unit.

Check for foreign bodies in the filter. If present, clean the filter.

If you have found any of the above problems correct them and run the machine

through a spin cycle to drain the water.

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Summary of Contents for VHD 10

Page 1: ...Instruction Book Instructions for installation and use 10kg Washing Machine ...

Page 2: ...es is intended to be used in household and similar applications such as staff kitchen areas in shops offices and other working environments farm houses by clients in hotels motels and other residential type environments bed and breakfast type environments A different use of this appliance from household environment or from typical housekeeping functions as commercial use by expert or trained users ...

Page 3: ...any future owners Delivery information Please check that the following items are delivered with the appliance Instruction manual Guarantee card Blanking plugs Inlet hose Check that no damage has occurred to the machine during transit Guarantee Your new Hoover appliance comes with a 12 month call out parts and labour guarantee Registering your appliance also gives you an additional 4 year parts gua...

Page 4: ...gineers To book a service call or to ask our customer service advisors for help on using your appliance please call 08444 995599 Alternatively you can consult our Problem Solving Guide on page 33 Technical data Max load of dry laundry for washing Water pressure Measurements Height Width Depth NB For specifications regarding electrical data see the data panel on the front of the washing machine port...

Page 5: ...C on Waste Electrical and Electronic Equipment WEEE By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human health which could otherwise be caused by inappropriate waste handling of this product The symbol on the product indicates that this product may not be treated as household waste Instead it shall be handed over to ...

Page 6: ... the door being opened accidentally This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety Children should be supervised to ensure that they do not play with the applian...

Page 7: ... 4 retaining screws at the rear of the machine as indicated in the image on the left Use the blanking plugs provided in the instruction booklet pack to cover the holes once the screws have been removed Step 4 Tilt the machine forward and apply the insulation base panel corrugated plastic to the base of the machine using the self adhesive strips All packaging materials used are environmentally frie...

Page 8: ...Supply Washing machines are supplied to operate at a voltage of 230 240V 50 Hz single phase Please check that the supply circuit is rated to at least 13A The plug is already equipped with a 13A fuse which is BS 1362 ASTA approved Any replacement must be the same rating and specification If the fuse cover is lost do not use the plug until it is replaced Electricity can be extremely dangerous Please ...

Page 9: ...Mpa Do not connect the machine to a single outlet instantaneous water heater Before connecting the fill hose check that the water is running from the water supply tap to be used Let the water flow from the tap until the water runs clear before connecting to the machine The water supply tap should be accessible when the machine is installed 9 ...

Page 10: ...pplied to connect the machine and ensure that the sealing washers are in place inside the hose connectors Do not re use old hoses that are attached to existing installations Do not over tighten the connections Hand tight is sufficient Do not trap or kink the hose Step 1 Connect the elbow end of the hose provided to the threaded inlet on the back of the machine The grey pipe needs to connect to the ...

Page 11: ...00mm off the floor After removing the blanking plug or cutting the membrane from the waste system securely fix the outlet pipe to the drainage system using a hose clip Secure the hooked end support up to at least 800mm to avoid water being drawn back into the machine Option 2 Into a standpipe Ensure that the standpipe is not located near an electrical socket Fit the hooked end support to the outlet ...

Page 12: ...n the machine is firm and level tighten the locking nuts on the feet in an anti clockwise direction until they reach the base of the machine Testing the Installation Refer to Selecting the wash programme for details of how to select programmes Step 1 Turn on the water supply and check for leaks from the fill hose Step 2 Switch on the electricity supply Step 3 Switch on the appliance by the ON OFF bu...

Page 13: ...for kinks Installation testing is now complete Now you have successfully installed the machine we advise that you run the machine to ensure the drum is thoroughly clean after testing and storage Select Cottons 90 C programme and run the machine for a complete cycle using only wash detergent and water This programme will take approximately 2 hours to complete 13 ...

Page 14: ...Description of the Machine The Hoover washing machine details are indicated below Detergent Dispenser Control Panel Door Handle Porthole Door Filter Adjustable Feet 14 ...

Page 15: ... sequences to ensure optimal wash results PAUSE The programme may be paused at any time during the wash cycle by holding down the Start Pause button for about two seconds The door locked indicator light will remain illuminated for approximately 2 minutes The door can be opened when this indicator goes out To restart the programme press the Start Pause button once again Cancelling and Changing the ...

Page 16: ...start of your wash or adjusting the temperature and spin speed of your selected programme The simplicity of the Digital Display understates the advanced technology which clearly displays all the wash cycle information putting you in control Wash Temperature When a programme is selected the relevant indicator will light up to show the recommended wash temperature You can select a different temperat...

Page 17: ...thetic cycles during the first 4 minutes of the cycle the indicator lights and wash time will flash This means the intelligent sensor is weighing the laundry and will adjust the cycle time water and electricity consumption accordingly Buttons Indicator Light These light up when the relevant buttons are pressed If an option is selected but it is not compatible with the selected programme then the sym...

Page 18: ... some programmes as shown in the programmes table Detergent for this programme should be added to the compartment of the soap drawer labelled I Please refer to Detergent Drawer Section of manual We recommend you use only 20 of the recommended quantities shown on the detergent pack and fabric conditioner should not be used for this programme Stain Blaster The Stain Blaster option selectable on all ...

Page 19: ...essed Continue to press the button until the required time is reached then press the Start Pause button to activate the machine The machine will start its cycle once the required number of hours has passed To cancel the Delay Start option press and hold the button for 5 seconds until the display shows the settings for the selected programme To start this programme press the Start Pause button To c...

Page 20: ...d higher than that suitable for the programme selected This feature is designed to avoid damage to your clothes It is possible to modify the spin speed at any time without stopping or pausing the machine Wash Time Selector Once the programme has been selected the indicator light will automatically show the wash time set for that programme Selecting a different wash time the relevant indica tor wil...

Page 21: ... load is slightly unbalanced the machine will re balance it automatically and then carry out the normal spin If after several attempts balance is not restored a reduced spin speed will be used If loads are seriously unbalanced the spin stage will be cancelled This helps limit vibration reduce noise and improve the washing machine s reliability and life 8 Pulse Technology This washing machine is eq...

Page 22: ...he temperature may be altered using the Temperature option button Mixed Synth s Washing and rinsing performance is optimised through using drum rotation speeds and water levels suitable for synthetics and mixed fabrics The programme will default to 40 C but the temperature may be altered using the Temperature option button The delicate spin action minimises creasing The final spin speed for the syn...

Page 23: ...ghtly dirty cottons and mixed fabrics Using the Wash Time button on the Rapid cycle will enable you to select either a 14 30 or 44 minute wash cycle When selecting the rapid programme please note that we recommend you use only 20 of the recommended quantities shown on the detergent pack For information about these programmes please refer to the programmes table 23 All Baby You can wash all baby cl...

Page 24: ...ynthetics Mixed fabrics Machine washable wool Silk Cottons Mixed fabrics Delicates Cottons Mixed fabrics Lightly dirty Cottons and Synthetics 40 40 30 30 60 30 20 30 30 30 1000 400 800 1000 1600 1600 1600 600 1000 1000 1000 1000 90 60 30 30 60 30 20 40 40 40 10 5 4 1 5 6 5 2 10 1 5 2 5 3 5 2 1 1 1 1 Mixed Synth s Rinse Spin Drain Duvet All Baby All Delicate All in One 20 Cottons ...

Page 25: ...rewash button selected Only with the prewash button selected 1 For the programmes shown you can adjust the duration and intensity of the wash using the Wash Time button 2 Using the Wash Time button on the Rapid cycle will enable you to select either a 14 30 or 44 minute wash cycle ...

Page 26: ...l obtain the best results from your wash with the minimum use of chemical products and the best care for your laundry if you take into consideration the level of dirtiness as well as the type of detergent to choose The amount of detergent to use depends on Water hardness Depending on the hardness of the water and the type of detergent used it is possible to reduce the amount of detergent The softe...

Page 27: ...lled 2 is for detergent utilised during the main wash The third labelled is for special additives such as fabric softeners fragrances starch brighteners etc Dispensing in the drum Liquid detergents and some tablets are dispensed via the machine drum using the recommended dispensing device which is placed upright on top of the wash load towards the back of the drum Some tablets are designed to be p...

Page 28: ... ensure the continued safe and reliable operation of your machine Loading your washing machine To make further reductions of energy water and detergent consumption we recommend that you put a full load into your machine Energy savings of up to 50 can be achieved by washing one full load compared to two half loads Do not overload the machine as this will reduce the quality of the wash and may cause...

Page 29: ...e the drawer again Note Liquid detergents and some concentrated powders and tablets that are to be placed directly into the drum should be placed in the recommended dispensing device Selecting the wash programme Refer to the Programme Guide or the programme descriptions on the front of the machine to select the most suitable programme Switch on the appliance by the ON OFF button and select the req...

Page 30: ...ter two minutes you will be able to open the door To cancel the programme hold down the START PAUSE button for about five seconds A new programme can be selected after cancelling the previous programme When the programme has finished Wait approximately two minutes for the door lock to be released When the door locked indicator light goes out it will then be safe to open the door Switch off the machi...

Page 31: ...ng water Step 3 Clean the outlet of the soap dispenser to remove any residue of soap powder Step 4 Replace the drawer Cleaning the door glass Regularly clean the door glass with a damp cloth A build up of soiling and residues from the water may result in water leaking from the door Do not use abrasive cleaners as they can scratch the surface Cleaning the filter The washing machine is fitted with a s...

Page 32: ...nce a month Maintenance wash Using small quantities of detergent and low temperature wash programmes can cause the gradual build up of grease dirt and scale Over time these deposits can damage your laundry and your machine They can also cause your machine to smell We recommend that you carry out a maintenance wash a couple of times per year to keep your machine and pipe work clean and free of thes...

Page 33: ...ted If it is not check the following 1 Is the machine connected to the electrical supply 2 Is the electrical supply OK Check another socket 3 Has the fuse on the machine blown If so replace it If the door locked light is illuminated and the machine does not start this means that the machine cannot fill with water check the following 1 Is the water supply to the machine switched on 2 Are the pipes k...

Page 34: ...nbalanced To reduce noise and vibration and improve the machine s reliability and life the machine is fitted with an electronic sensor that detects if the load is unbalanced To improve the spin performance the load can be re distributed by hand at the end of the cycle and then re spun The presence of excessive foam has aborted the spinning phase Do not use excessive amounts of detergent The machine...

Page 35: ...h the drawer this is nothing to worry about Error 9 is displayed Cancel the programme by pressing the ON OFF button Wait 10 15 seconds select again the programme and press the START PAUSE button to switch the machine on Remember you may be charged for the service call if incorrect installation or misuse causes a problem with your machine If the following error codes are displayed switch OFF the ma...

Page 36: ...ble Please follow the safety precautions that we recommend under the Warning and Safety Instructions section of this manual Step 3 Unclip the drain hose from the rear panel of the machine and lower the hose into a bowl on the floor When the bowl is full raise the end of the drainpipe to a height higher than the top of the appliance to stop the flow of water Empty and replace the bowl and continue dr...

Page 37: ...ver appliance automatically comes with a 12 month call out parts and labour guarantee Register your appliance now by calling 08444 810 157 or register online www hoover co uk Providing that you register your purchase Hoover guarantees all parts of this product for 5 years from the date of purchase During the first year Hoover approved engineers will replace or repair all defective parts free of cha...

Page 38: ...ring its lifetime please make sure that you replace them with genuine Hoover spare parts by calling 01204 556 111 or online www hoover co uk A number of accessories can also be purchased using the above contact details Brochures At Hoover we produce a range of home appliances including vacuum cleaners cooling appliances washing machines tumble dryers dishwashers cookers and built in appliances If ...

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Page 40: ...and accordingly we reserve the right to alter specification without notice The manufacturer declines all responsibility for errors printed in this instruction manual Hoover Ltd Pentrebach Merthyr Tydfil Mid Glamorgan CF48 4TU VHD 10 2012 EN 13 05 41039444 Canon Italia Business Services Channel Printed in Italy Imprimé en Italie ...

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