Full One Year
Warranty
(Domestic Use)
Your HOOVER® appliance is warranted
in normal household use, in accordance
with the Owner’s Manual against original
defects in material and workmanship for
a period of one full year from date of
purchase. This warranty provides, at no
cost to you, all labor and parts to place
this appliance in correct operating con-
dition during the warranted period. This
warranty applies when the appliance is
purchased in the United States including
its territories and possessions, or in
Canada or from a U. S. Military
Exchange. Appliances purchased else-
where are covered by a limited one year
warranty which covers the cost of parts
only. This warranty does not apply if the
appliance is used in a commercial or
rental application.
This warranty only applies when the
product is in use in the country or territo-
ry in which it is purchased.
Warranty service can only be obtained
by presenting the appliance to one of
the following authorized warranty service
outlets. Proof of purchase will be
required before service is rendered.
1. Hoover Factory Service Centers.
2. Hoover Authorized Warranty
Service Dealers (Depots).
For an automated referral of autho-
rized service outlets in the U.S.A.,
phone 1-800-944-9200 OR
visit The Hoover Company on-line at
www.hoover.com
This warranty does not cover pick up,
delivery, or house calls; however, if you
mail your appliance to a Hoover Factory
Service Center for warranty service,
transportation will be paid one way.
While this warranty gives you specific
legal rights, you may also have other
rights which vary from state to state.
If further assistance is needed, or if
there are questions concerning this war-
ranty or the availability of warranty ser-
vice outlets, write or phone the
Consumer Response Center, The Hoover
Company, 101 East Maple St., North
Canton, Ohio 44720.
Phone 1-330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
1-800-263-6376.
12
Possible Cause
Possible Solution
• Incorrect carpet height setting
•
Move carpet height control to a higher
setting
Possible Cause
Possible Solution
• Belt broken or stretched
•
Replace agitator brush roll belt as
described in Figs. 3-10 through 3-15 in
the Maintenance section.
Problem: Cleaner won’t run
Problem: Cleaner/ tools won’t pick up
Possible Cause
Possible Solution
• Broken or worn belt
•
Replace belt
• Agitator brush roll worn
•
Replace brush roll
• Filter bag full
•
Change filter bag
• Incorrect carpet height setting
•
Move nozzle control knob to lower
setting
• Blockage in air flow passage
•
Clear blockage
Problem: Cleaner hard to push
Problem: Smoky/burning smell
detected
4. If you have a
problem
Possible Cause
Possible Solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall plug
•
Check fuse or breaker
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
• Thermal protector activated
•
Allow cleaner to cool for 30 minutes
(this will reset the thermal protector)
If a minor problem occurs, it usually
can be solved quite easily when the
cause is found by using the check-
list below.
Clearing blockages
Disconnect cleaner from electrical
outlet.
Low suction or pick up may be due
to a blockage in the system. Refer
to the following steps to check for
blockages
continuing with each
step until the blockage is found:
1. Check fullness of filter bag;
change if needed.
4-1
Checking under bottom plate
4. Turn cleaner OFF and unplug.
5. Remove bottom plate, belt and
agitator (see “The belt” section).
Look into opening (D) for blockages
and remove.
6. Remove agitator shield (see Fig.
3-13) and remove any loose debris
which may have accumulated under
it.
Checking airflow path
2. Plug cleaner in and turn ON.
Check for suction at end of hose (A).
a. If there is
suction,
continue with
step 3.
b. If there is
no suction
, check for
blockage in hose and dirt tube as
follows:
1) Disconnect hose from dirt duct
(C) by reversing procedure for
“Attach hose” on p. 4, Figs. 1-11
and 1-12.
2) Clear out hose.
3) Look into (C) and remove
blockage.
3. Check connection at hose tube
(B); remove any blockage.
A
B
A
B
C
D
4-2
C
Hoover Cleaning
Performance
This Hoover Cleaning Performance
System is for comparing the relative
progressive performance of
Hoover
uprights only
and not for compari-
son with any other brands. The
majority of this rating is based upon
ASTM International Carpet Cleaning
Effectiveness Testing (ASTM Test
F608). Other performance factors
include Hose Power (ASTM Test
F558), Surface Litter Cleaning, Hard
Floor Cleaning, Edge Cleaning,
Cleaning Width and Air Filtration.
