DeltaMyc Operation Manual J810018 (7 Oct 2014)
Maintenance & Troubleshooting
4-6
Further assistance...
Read all software and accessory manuals before contacting the Service Department. Of-
ten the manuals show the problem’s cause and a method of solution. Technical support
is available for both hardware and software troubleshooting.
Before contacting the Service Department, however, complete the following steps.
1
If this is the first time the problem has occurred,
try turning off the system and accessories.
After a cool-down period, turn everything back on.
2
Make sure all accessories are properly config-
ured, and turned on as needed.
3
Run the verification tests to make sure the sys-
tem is properly calibrated.
Print the spectrum or table for each and note the peak intensities.
4
Check this chapter to see if the problem is dis-
cussed.
5
Try to duplicate the problem and write down the
steps required to do so.
The service engineers will try to do the same with a test system. Depending on
the problem, a service visit may not be required.
6
Write
down the software’s version numbers,
along with the purchase dates, model numbers,
system configuration, and serial numbers of the
instrument and its accessories.
7
If the problem persists or is unlisted, call the
Service Department at (877) 546-7422.
