Horizon Fitness Cisco 504, Administrator'S And User Manual

Page 1: ...Cisco 504 IP phone An Administrator s Guide ...

Page 2: ...ed of all requests for disclosure of Gamma supplied information under the Freedom of Information Act Contents Introduction to Horizon 4 SETTING UP YOUR PHONE 5 What you ll need 5 Assembling the phone 5 Connecting your router 6 Connecting the service 7 YOUR PHONE S DISPLAY AND BUTTONS 8 USING YOUR PHONE 10 Line keys 10 Busy lamp fields 12 Missed calls 11 Do Not Disturb 11 Making calls 10 Taking cal...

Page 3: ...y other party without our prior written consent Gamma has made all reasonable efforts to ensure the accuracy and validity of the information provided herein and we make no warranties or representations as to its accuracy Gamma should be notified of all requests for disclosure of Gamma supplied information under the Freedom of Information Act Attended Call Transfer 19 Three way Conference 19 Call R...

Page 4: ...n office phone or a mobile phone or both at the same time with the option for both to share a single voicemail box Move calls seamlessly from one phone to another without ever needing to hang up Keep full numbering flexibility Horizon lets you retain your existing numbers if you want no matter where you are in the UK Enjoy lower call costs with free site to site calls including international calls...

Page 5: ...cluding a plug lead and clip assuming you re not using Power Over Ethernet switches or ports A sheet with your phone number online account user details and voicemail PIN this is important information so please keep it somewhere safe even after set up A working Ethernet LAN with Ethernet broadband router USB routers and modems are not compatible A Power over Ethernet switch or Ethernet switch depen...

Page 6: ...llocated to the phone through DHCP It s also important to make sure the following ports are not blocked by the firewall within your router or at any point through your access provider 80 TCP 10000 to 60000 UDP 443 TCP ICMP 53 UDP SIP ALG disabled 123 UDP 5060 5062 TCP UDP If any of these ports are not open i e a network based or company firewall is blocking them Horizon will not work Access to the...

Page 7: ...l requests for disclosure of Gamma supplied information under the Freedom of Information Act Connecting the Service To complete the connection process you ll now need to Plug the computer cable into a spare port on your router or switch Connect the power supply unit into the nearest socket if not using PoE The phone will power up and your phone number will appear on the display Pick up the handset...

Page 8: ...of the information provided herein and we make no warranties or representations as to its accuracy Gamma should be notified of all requests for disclosure of Gamma supplied information under the Freedom of Information Act Your phone s display and buttons 1 Handset pick up to answer or make calls 2 Message Waiting Indicator When lit Red you have a new voice mail message Flashing red you have an inc...

Page 9: ...erform the action shown directly above it on the screen e g Redial 6 Navigation button Press up or down to scroll through menu items on the LCD screen 7 Messages button Press to access voicemail once set up by the system administrator 8 Hold button Press to put a call on hold 9 Set up button Reveals a menu from where you can configure features and preferences e g directories call history set up fu...

Page 10: ...reedom of Information Act USING YOUR PHONE Using Line Keys Situated in the top right of your handset the two line key buttons let you make a second call while the first call on hold take a second call while another is in progress if Call Waiting is on switch between the two different calls Your Cisco 504 shows up to two incoming calls on the lines you have set up The other line keys can be used fo...

Page 11: ...mma supplied information under the Freedom of Information Act Handling Missed Calls If you miss a call you ll see a Missed Call banner on screen To see missed calls Press Miss Highlight the number Then press Dial to call or Option to delete Use EditDial to change the number before calling Do Not Disturb To stop incoming calls to your phone you have the ability to set up the Do Not Disturb feature ...

Page 12: ...t in order to get an outside line with Horizon To select a number you ve called before press the Redial soft key Use the navigation button to scroll up and down the list and highlight the number you want to dial Then either pick up the handset the call will automatically connect or press the Dial soft key If you want to edit the number before dialling press the EditDial soft key To set up addition...

Page 13: ...ll by The second line button flashing red The over display light flashing red A single beep from the handset To switch to the second call press the flashing red line button At this point the active call is shown by the line button flashing red and an arrow icon displayed next to it on the screen The first call is now on hold The relevant line button will appear as a constant red and a double heade...

Page 14: ... range of phone specific features press the Setup button on the keypad You ll now see a list of on screen options These are Directories The Cisco 504 stores a company wide directory enabling you to search for other users by name or site It also enables you to store your own personal contacts but these must first be set up on the Horizon system Any personal lists set up on the phone only will be de...

Page 15: ...ion Act Click Setup followed by Call History option Under the Call History menu you can view these call categories Redial List Missed calls Received calls Placed calls If you re part of a Hunt Group any calls which have passed on to your extension will also be displayed To navigate the list click on the Up and Down keys to highlight an entry You can then choose to Dial that number Edit the number ...

Page 16: ...dom of Information Act Changing the screen contrast Click Setup Adjust the contrast as needed To reduce the contrast press the left navigation button To increase it press the right Then press Save Setting the back light timer Go to Preferences Press Select Go to Back Light Timer Press Select Then press Option repeatedly to view the available options Always On Off 10s 20s and 30s Choose your option...

Page 17: ... any other party without our prior written consent Gamma has made all reasonable efforts to ensure the accuracy and validity of the information provided herein and we make no warranties or representations as to its accuracy Gamma should be notified of all requests for disclosure of Gamma supplied information under the Freedom of Information Act Click Setup Go to Restart Press Select Press OK to co...

Page 18: ... the Hold softkey puts the caller on hold with music To return to the original caller press the flashing red line button for that call Call Pickup Lets you pick up calls from other extensions if they re part of a Call Pickup group To set up a group key 88 the extension Note Call Pickup only applies to users within the same site Call Park Puts a caller on hold and allows it to be picked up by anyon...

Page 19: ...he call When the person answers ask whether they want to take the call If yes press the Transfer soft key and hang up If no press the Transfer soft key to return to the original caller N way Conference Press the Conf soft key once connected to put the first call on hold You ll now hear a secondary dial tone Dial the number you want to connect to in conference Once it connects you ll be in private ...

Page 20: ...her phone 08450340498 Forward on Network Failure Check status from another phone Other Codes 1426 Divert on no answer to phone Turn off 1427 Divert on no answer to phone Turn on 1443 Divert on no answer to phone Status 1428 Divert on busy to phone Turn off 1429 Divert on busy to phone Turn on 1444 Divert on busy to phone Status 1412 Divert to predefined phone Turn off 1413 Divert to pre defined ph...

Page 21: ...f Gamma supplied information under the Freedom of Information Act 56 Call Waiting Turn on 57 Call Waiting Turn off 1408 Voice mail to e mail Turn off 1409 Voice mail to e mail Turn on 1410 Voice mail alerts to SMS Turn off 1411 Voice mail alerts to SMS Turn on 1434 Voice mail to e mail Status 1435 Voice mail alerts to SMS Status 1471 Last Caller 1418 Call return for 1471 Turn off 1419 Call return ...

Page 22: ...tting especially on port 5060 and make sure that SIP ALG is disabled Eliminate LAN variables ideally by plugging the handset directly into the router If your router does not provide power over Ethernet make sure the only thing between the router and the handset is the Power Over Ethernet switch and that all the wires and units are working correctly Make sure the handset is still assigned to a user...

Page 23: ... try the following Check the connection from the handset to the router switch to ensure it s receiving a signal Swap out Cat 5 cables and check ports as well as connections on all wires Plug the handset into a different port that you know definitely works If none of these work call our support team The handset displays an SOS Recovery Mode message This means the handset has become corrupted whilst...

Page 24: ...fforts to ensure the accuracy and validity of the information provided herein and we make no warranties or representations as to its accuracy Gamma should be notified of all requests for disclosure of Gamma supplied information under the Freedom of Information Act Who do I contact If you have any questions about the Horizon service or want to report a fault after performing one of the checks in th...